Data & internet access

Your plan includes a monthly data allowance, which resets at the start of each billing period. When you reach 80% of your data allowance, we’ll send you a text alert.

Once you’ve used all your monthly data, we’ll send you another text. If your data runs out, you won’t be able to use your plan to connect to the internet or use services that require data, such as WhatsApp, FaceTime, and music streaming.

If you’d like to check how much data you have remaining in your monthly allowance, log in to your Dashboard and head to Manage Plans. There, you can view your remaining data allowance under Data usage.

No, unused data doesn’t roll over. Your monthly data allowance resets at the start of each new billing period, so any data you haven’t used is sadly not carried forward.

You can use your data within the UK and EU, subject to our fair usage cap. For more details, please see our Roaming & Travel section.

Poor mobile signal or data connection at home can be due to several reasons:

• Network coverage in your area: You can check the mobile signal strength and coverage in your area using our Coverage Checker.
• Device settings: Ensure your phone is not locked to a single network if you are using a Mozillion SIM.
  • On Android, you can check this by going to Settings → Connections → Network and Internet → Mobile network → Choose network.
  • On iPhone, go to Settings → Mobile Service (or Mobile Data) → Network Selection, then turn off Automatic to see the available networks.
  If only one network appears, your phone may be locked.
• Data allowance: If your data runs out, your internet access will be suspended until you top up or renew your plan. You can check your data allowance and top up via your Mozillion Dashboard.

To check your data usage from the month before, you will need to contact Mozillion customer support for assistance.