Troubleshooting/FAQ’s

Go to Network settings, click or cellular/mobile, on ADD profile enter the activation code sent to your email.

No, your existing number and network does not change, the eSIM is simply for data roaming only, this saves you money on your network charges.

No, the travel eSIM works alongside your existing SIM within your device.

Yes, when your Mozillion Travel e-SIM order is completed and the payment is validated, you will receive a confirmation by email.

If you do not receive this email:

• Check your SPAM folder.
• Ensure you entered your email address correctly during the online order process.
• Make sure you are using an Internet connection that allows emails to be downloaded (e.g., a Wi-Fi connection).

For further assistance, contact our Customer Support.

Yes, you can share your data with other devices using WI-FI.

No, all plans are pre-paid, simply top up if you need more data.

No, you do not need to install one Travel e-SIM per country, nor multiple Travel e-SIMs at the same time. One Travel e-SIM on your device works for all your travels.

A single Mozillion Travel e-SIM installed on your device will allow you to connect in all countries listed on our Travel e-SIM page.

After choosing the data plan for your travel destination and completing your purchase, install your Mozillion Travel e-SIM and enjoy connectivity.

No, the Mozillion Travel eSIM is an additional prepaid plan for data roaming only.

Yes this is limited to 5 times, use the same QR code sent to you.

Check your email spam/junk folder, or head to your dashboard to scan the QR code, or email [email protected]

Your eSIM will activate automatically within the country once you turn on data roaming in your device.

Yes, a data connection or Wi-Fi connection is required to install the Mozillion Travel e-SIM you receive via email.

• Once your purchase is confirmed, you will receive an email containing a QR code. 
• Hold and press the QR code or scan it to install your new e-SIM on your device.
• Your data plan will be ready to use, and you can track your usage in real time.

Once you scan the QR code to install your Travel e-SIM, your Mozillion Travel e-SIM data plan will be ready for use. The validity period begins automatically when you arrive in a covered area.

Note: If you are already in a covered area, activation starts immediately.

To add more data to your Mozillion Travel e-SIM, follow the same process as when purchasing your initial eSIM. For a detailed guide, see: Topping up my Mozillion Travel e-SIM.

The switch between different plans happens automatically when you move from one country to another. Your Mozillion Travel e-SIM automatically connects to the local network and activates the plan purchased for that country.

For example, traveling from Spain to Germany: data will be deducted from the Spain plan while in Spain, and automatically from the Germany plan once you arrive in Germany.

You can use your Mozillion Travel e-SIM repeatedly for future travels.

When you return, you can deactivate the e-SIM on your device (instructions for iPhone, Android, iPad or Laptop) if desired. When ready for your next trip, reactivate it in your device settings.

Once re-activated, you can top up with a new data plan for your upcoming travel. Your Mozillion Travel e-SIM connectivity will be ready upon arrival.

The preloaded data plan must be activated within 6 months of purchase. You can buy your Mozillion Travel e-SIM now and install it later, as long as you scan the QR code and activate it within 6 months.

Possible reasons for an error when scanning the QR code:

• Your device is not eSIM compatible – use an eSIM compatible device.
• Your device is SIM-locked – contact your carrier to unlock it.

You scanned the QR code more than 5 times – contact Customer Support for assistance.

The QR code must be activated within X months of purchase. If you lose your phone before scanning it, you can still complete installation later on a new or another e-SIM compatible device.

For additional help, contact Customer Support.

You can complete your order using the following payment methods:

• MasterCard
• Visa
• Amex
• Google Pay
• Apple Pay

Mozillion’s Travel eSIM connects you to trusted local networks in each destination to provide reliable coverage and data speeds. To see which networks are available in each country, click here.