Receiving Your Phone
Why is that Mozillion - and not the seller - sends me the phone I've bought?
Every phone we despatch is certified ‘Mozillion Assured’. This means that we have given it a thorough visual and technical check first. And every preowned or refurbished phone goes through our 90-point diagnostic test too.
We want to be sure the phone you’re getting is just as it was described (either Brand New, Good As New, Excellent or Good).
We also give every phone (even refurbished phones) a generous 12 month warranty.
Doesn't that slow things down?
Only a little, but its worth it. From deal to delivery you can still expect your phone on average within in 2-4 working days. And it’ll be well worth that small wait.
Can you tell me when my phone is due to arrive?
We’ll email you as soon as we despatch it, with details of how to track its journey to your door with our courier (DPD or Royal Mail).
You can also do this on their website, or with their app.