Warranties and insurance
Every phone comes with a free 12-month warranty. Here’s what that covers — and when it’s worth adding insurance on top.
Cover, explained
Does literally every phone come with a 12-month warranty?
Absolutely — and that includes New and Pre-owned phones. It’s one of the most generous warranties you’ll find anywhere. We can be that confident because your phone first receives our 90-point Mozillion Assured inspection.
What does the free warranty cover?
The warranty covers against a parts or system failure (but not if the issue is caused by damage or misuse). We’ll replace any defective part(s) and cover the cost of the labour.
So why should I think about extra protection?
The biggest risk to a mobile is actually its owner — think of the times we’ve all dropped our phone. Those accidental knocks aren’t covered by parts and labour warranties.
That’s what Mozillion Insurance is for, provided it’s an honest mishap. And when you consider a new iPhone screen can cost £300, being covered can come as a huge relief. Mozillion Insurance also covers you against theft — and even a nasty shock if the thief racks up a big bill on your account. It does happen.
Can I add Mozillion Insurance later?
Afraid not — you need to choose it when you buy the phone, or, at the very latest, within 48 hours of delivery.
How much is Mozillion Insurance?
It ranges from £6.99 to £10.99 per month, depending on the model you’re buying. You’ll have the option to choose insurance during the purchasing process — and you get the first two months free, on us.
