Receiving your phone

Every phone we despatch is certified Mozillion Assured. This means we’ve given it a thorough visual and technical check first, and every pre-owned or refurbished phone goes through our 90-point diagnostic test too.

We want to be sure the phone you’re getting is just as it was described (Brand New, Good As New, Excellent or Good). We also give every phone — even refurbished ones — a generous 12-month warranty.

See the full Mozillion Assured standards

Only a little, but it’s worth it. From order to delivery, you can still expect your phone to take, on average, 2-4 working days, unless next day delivery is specified. And it’ll be well worth that small wait.

We’ll email you as soon as we despatch it, with details of how to track its journey to your door with our courier (DPD or Royal Mail). You can also do this on their website, or with their app.

Once your order has been dispatched, it is generally not possible to change the delivery address. If you need to update the delivery address, you must contact our customer service team as soon as possible before the device is dispatched.

If you have only received part of your Mozillion order, please contact Mozillion Customer Support as soon as possible.

If you want to change the phone model on your Mozillion order before it is delivered, please contact Mozillion Customer Support as soon as possible. They will let you know if it is possible to modify your order.