May 2026 Spring Bank Holiday
Here’s everything you need to know about delivery and customer service opening hours during the May 2026 Spring bank holiday weekend.
Please consider this info before contacting our customer service team.
Deliveries
eSIMs will continue to be delivered as normal, 7 days a week, 24 hours a day - they are usually delivered within 30 minutes of ordering. If it's been longer than a working day and you still haven't received eSIM, check your spam or junk folder before contacting Mozillion.
For all other products, including phones:
We normally deliver on Monday to Saturday but there will be no deliveries in or out from Royal Mail on Bank Holiday Monday. Deliveries due on those days should be expected the following working day.
Customer Service opening times
Opening hours are:
Need help with your SIM, phone or order?
Check our Help & Support guidesThis page last updated: May 21st 2026
