How to close your account
Email us to close your account
Send us a message and we’ll get back to you as soon as possible. We’ll be happy to help you with this.
Please note
We’ll store details of any accounts with sales or purchase history. We need this information for our accounting information system and for warranty fulfilment purposes.
Closing your account
Frequently asked questions
How do I close my account?
To close your Mozillion account, email us and we’ll get back to you as soon as possible. We’ll be happy to help you with this.
Can I cancel my contract penalty-free because of poor coverage/signal or slow speeds?
Poor coverage or slow speeds at your location are not listed as valid reasons for penalty-free cancellation. If you terminate a 12 or 24 month plan early for other reasons, you will be subject to a cancellation charge for the remainder of the term.
Can I pause/suspend my plan and restart it later instead of cancelling?
Mozillion does not offer an option to pause or suspend your plan temporarily instead of cancelling.
