How can we help?
How to get the best from mobile’s trusted marketplace
Your Dashboard
Check on an offer, update a credit card – your Mozillion account, all in one place
Offer & Buy Now Explained
There are two ways to buy on Mozillion
Asking Price & Sell Now Explained
If you’re selling, know the two possible options
Mozillion Assured Phones
Every phone has to pass our 90-point Diagnostic check and visual grading inspection
Unlock Your Phone
How to add anything up to £100 to your phone’s value
Become a Seller
Get more of your phone’s true value by becoming a Mozillion seller.
Problems
We want delighted sellers, ecstatic buyers and, let’s be honest, brilliant reviews. If there’s a glitch, get it fixed here.
Sending Stuff Back
Technical faults and warranty claims, sorted
Warranties and Insurance
Every phone from Mozillion has a 24 month warranty. And you can beef it up with Mozillion Insurance
Paying and getting paid
Nominate a credit or debit card. Sellers: we also need your bank details
Receiving Your Phone
Before you open it, we’ve checked it
Closing Your Account
We hope to see you again soon
SIM Only Activation
SIM Card and SIM Only plan activation guide for every network
Sell Guarantee
Your phone will sell for more on Mozillion, guaranteed.