Travel eSIM Help

Check compatibility first. You must check to see if your iPhone is eSIM compatible prior to buying a Travel eSIM. To do so, dial *#06# — if an EID code shows, your device supports eSIM.

Install a Mozillion Travel eSIM with a QR code

1. Purchase a data plan

   Choose your destination(s), select a suitable data plan and complete the purchase. On payment a QR code will be emailed to you almost instantly.

2. Install your eSIM

   Next press and hold down the QR code and this will install the eSIM, alternatively scan the code with your camera.

Here are some iPhone setups you need to remember to do

• Prior to departure: Make sure you have switched off Data Roaming on your primary line before you leave.
• Upon arrival: Your data use will start upon arrival, make sure you have selected Mozillion for mobile/cellular data.
• Back home: Turn off Mozillion for mobile/cellular data and return to your initial settings.

Check compatibility first. You must check to see if your Android is eSIM compatible prior to buying a Travel eSIM. To do so, dial *#06# — if an EID code shows, your device supports eSIM.

Install a Mozillion Travel eSIM with a QR code

1. Purchase a data plan

   Choose your destination(s), select a suitable data plan and complete the purchase. On payment a QR code will be emailed to you almost instantly.

2. Install your eSIM

   Next press and hold down the QR code and this will install the eSIM, alternatively scan the code with your camera.

Here are some Android setups you need to remember to do

• Prior to departure: Make sure you have switched off Data Roaming on your primary line before you leave.
• Upon arrival: Your data use will start upon arrival, make sure you have selected Mozillion for mobile/cellular data.
• Back home: Turn off Mozillion for mobile/cellular data and return to your initial settings.

Check compatibility first. You must check to see if your iPad is eSIM compatible prior to buying a Travel eSIM. To do so, dial *#06# — if an EID code shows, your device supports eSIM.

Install a Mozillion Travel eSIM with a QR code

1. Purchase a data plan

   Choose your destination(s), select a suitable data plan and complete the purchase. On payment a QR code will be emailed to you almost instantly.

2. Install your eSIM

   Next press and hold down the QR code and this will install the eSIM, alternatively scan the code with your camera.

Here are some iPad setups you need to remember to do

• Prior to departure: Make sure you have switched off Data Roaming on your primary line before you leave.
• Upon arrival: Your data use will start upon arrival, make sure you have selected Mozillion for mobile/cellular data.
• Back home: Turn off Mozillion for mobile plans data and return to your initial settings.

Check compatibility first. You must check to see if your laptop is eSIM compatible prior to buying a Travel eSIM. Open your flyout (bottom-right corner) — if Cellular settings are visible, your laptop supports eSIM.

Install a Mozillion Travel eSIM manually on your laptop with a QR code

1. Purchase a data plan

   Choose your destination(s), select a suitable data plan and complete the purchase. On payment a QR code will be emailed to you almost instantly.

2. Install your eSIM

   Go to your Network settings, click on Cellular, then on Add profile and enter the activation code received by email.

Here are some laptop setups you need to remember to do

• Prior to departure: Make sure you have switched off Data Roaming on your primary line before you leave.
• Upon arrival: Your data use will start upon arrival, make sure you have selected Mozillion for mobile/cellular data.
• Back home: Switch off your Cellular Data and restore usual settings.

To add more data to your Mozillion Travel eSIM, follow the same process as when purchasing your initial eSIM:

1. Go to the Mozillion Travel eSIM homepage

   Visit the Mozillion Travel eSIM homepage on your smartphone, tablet, or computer. If you don't have access to a mobile device, you can also manage your account and data plans using a web browser.

2. Choose your country of choice

   Select the country you want to add data for and pick the fixed or unlimited plan you desire.

3. Proceed through the checkout

   After selecting Buy Now, go to your cart. You must tick the box confirming “My device is network unlocked and eSIM compatible” to be able to proceed to the next step.

4. Final Checkout & Payment

   At the checkout stage, review your order summary to ensure all details are correct. Enter your payment information to complete your purchase.

Click here to get started.

Your troubleshooting guide to setting up your Mozillion Travel eSIM on iPhone (iOS).

1. Check eSIM profile installation

   Go to: Settings > Mobile Data > under Data Plans: the installed eSIM profile will appear as “Secondary” (or the name you renamed it). If your eSIM profile is already installed, go to step 2. If no eSIM is installed yet, go to Get started and follow instructions for your device. If you deleted your eSIM profile, please follow instructions on this link.

2. Check eSIM profile activation

   Check if your eSIM profile is installed on your iPhone. Go to: Settings > Mobile Data > under Data Plans, select the installed eSIM profile (or “secondary” or the name you renamed it). Activate the profile by pressing the button Turn On This Line on the right.
   As soon as your profile is installed, a double network signal will appear at the top of your screen. NB: the double network only appears if you have also a physical SIM card/eSIM profile for voice & SMS installed on your device. If there is no physical SIM card installed, only the stepped bars network will be displayed.

3. Apply data to eSIM profile

   Cellular Data must be applied to the Mozillion Travel eSIM profile to access the Internet. To do that, go to: Settings > Mobile Data > Mobile Data again, select Secondary: the tick will appear in front of it when it is selected.
   Important: When you have multiple SIM cards/eSIM profiles on your iPhone, it is not possible to activate cellular data on two data plans at the same time. You can only apply it to one at a time.

4. Check APN configuration

   Now ensure that the Data roaming option to this line is activated. Go to: Settings > Mobile Data > under Data plans, select the installed eSIM profile > Activate Data Roaming. It will appear as “secondary” or under the name you renamed it. Then, in the same screen, select Mobile Data Network in order to configure the APN (Access Point Name). In the APN field, make sure that mbb is specified. If not, type it in the field.
   NB: The Data roaming option is now activated only for your Mozillion Travel eSIM profile. This means that you won't have extra roaming costs as only Mozillion Travel eSIM rates will be applied while using the Mozillion Travel eSIM cellular connectivity.

5. Check network display

   Display the networks/shortcuts page by sliding from the top right hand corner of your screen to the center. Turn ON “flight mode” for 5 seconds and turn it OFF. This action will refresh the network connection from your device. Once Flight mode is off, you will see 1 or 2 networks appear: the network at the top is always the eSIM/SIM card you applied data to — following previous steps, this must be your Mozillion Travel eSIM network.
   NB: If no network bar is displayed yet, please contact Customer Support for further help and provide the ICCID of your eSIM profile (Settings > General > Information > ICCID).

Your troubleshooting guide to setting up your Mozillion Travel eSIM on Android.

1. Check eSIM profile installation

   Go to: Settings > Connections > under SIM Card Manager > under eSIMs: you'll see there the installed eSIM profile appear. If your eSIM profile is already installed, go to step 2. If no eSIM is installed yet, go to Get started and follow instructions for your device. If you deleted your eSIM profile, please follow instructions on this link.

2. Check eSIM profile activation

   Then, you need now to check if your eSIM profile is activated on your device. Go to: Settings > Connections > under eSIMs, select the installed eSIM profile (it will appear as “eSIM1, eSIM2,…” or under the name you renamed it). Activate the profile by pressing the button on the right to turn it on (it will turn blue).
   As soon as your profile is activated, a double network signal will appear at the top of your screen. NB: the double network only appears if you also have a physical SIM card installed on your device.

3. Apply data to eSIM profile

   Mobile Data has to be applied to the Mozillion Travel eSIM profile to access the Internet. To do that, go to: Settings > Connections > SIM Card Manager. Under “Preferred SIM cards”, tap on Mobile Data and select the eSIM profile you want to apply data to. The tick will appear in front of it when it is selected.
   Important: When you have multiple SIM cards/eSIMs (“plans”) on your device, it is not possible to activate cellular data on two data plans at the same time. You can only apply it to one at a time.

4. Check APN configuration

   Now ensure that the Data roaming option is activated on your device. Once you made sure you have applied mobile data to your Mozillion Travel eSIM profile, go to: Settings > Connections > Mobile Networks > Activate Data Roaming. In the same screen, select Access Point Names in order to check if the APN (Access Point Name) is set: the APN is normally set automatically — mobiledata or mbb will appear in the list. In this case, you can go to the next step.
   Important: if you have carefully followed previous steps, mobile data must be applied to your Mozillion Travel eSIM profile (and NOT to your physical SIM card if you have one). This means that you won't have extra roaming costs as only Mozillion Travel eSIM rates will be applied while using the Travel eSIM. In any case, always ensure that mobile data is applied to your Mozillion Travel eSIM profile to avoid extra roaming costs while abroad.

5. Check network display

   Turn ON “flight mode” for 5 seconds and turn it OFF. This action will refresh the network connection from your device. (NB: to access the flight mode button, display the shortcuts page by sliding from the top of your screen to the bottom.) Once flight mode is off, you will normally see 1 or 2 networks appear: the network with the 4G/5G at the front is always the eSIM/SIM card you applied data to. If you have between 1 to full signal bars, it means that you are connected to the network.
   NB: In case you still have no network bars displayed even after the manual selection, please contact our Customer Support for further help and provide the ICCID of your eSIM profile.

Your troubleshooting guide to setting up your Mozillion Travel eSIM on iPad (OS).

1. Check eSIM profile installation

   Go to: Settings > Mobile Data > under Mobile Plans: the installed eSIM profile will appear as Mozillion. If your eSIM profile is already installed, go to step 2. If no eSIM is installed yet, go to Get started and follow instructions for your device. If you deleted your eSIM profile, please follow instructions on this link.

2. Check eSIM profile activation

   Check if your eSIM profile is installed on your iPad. Go to: Settings > Mobile Data > under Data plans, make sure that your Mozillion Travel eSIM profile is selected with a tick. As soon as your profile is activated, the network signal will appear at the top of your screen.

3. Apply data to eSIM profile

   Make sure Mobile Data is activated: go to Settings > Mobile Data > activate Mobile Data at the top: make sure that the button is turned on (in green).

4. Check APN configuration

   In the same screen, select APN Settings in order to configure the APN (Access Point Name): in the APN field, make sure that mbb is specified. If not, type it in the field.

5. Check network display

   Turn ON “flight mode” for 5 seconds and turn it OFF. This action will refresh the network connection from your device. Once “flight mode” is off, you will see the network appearing at the top. In case no network is displayed even after several minutes, go to Network Selection on this same menu > Deactivate Automatic Mode > select a Network on the list that will be displayed after a few seconds.
   NB: In case you still have no network bars displayed even after the manual selection, please contact our Customer Support for further help and provide the ICCID of your Travel eSIM profile.

Your troubleshooting guide to setting up your Mozillion Travel eSIM on Windows 10. Check this list to see if your device is compatible with Mozillion Travel eSIM services. If your device is compatible, it must be equipped with an eSIM or a physical SIM card.

1. Check eSIM profile installation

   Your device is equipped with an eSIM: check now if an eSIM profile is installed. Go to: Start > Settings > Networks & Internet > Cellular. In the menu “Use this SIM for cellular data”: if a Mozillion Travel eSIM profile is installed, it will appear in the list. Select it (when the right one is selected, the name Mozillion will be displayed right under it). If no profile is installed, please follow instructions here.

2. Check eSIM profile activation

   On the network flyout, ensure that: Cellular (or Mobile) is Activated. Wi-Fi is Deactivated.

3. Apply data to eSIM profile

   Make sure that Roam is set on the Data roaming options field: go to Start > Settings > Networks & Internet > Cellular. In the field “Data Roaming Options”, choose Roam.
   WARNING: if you have carefully followed previous steps, your Mozillion Travel eSIM profile is now used for the cellular data connection (and NOT your physical SIM card if you have one, or any other eSIM profile). This means that you won't have extra roaming costs as Mozillion Travel eSIM rates will be applied while using the Mozillion Travel eSIM cellular connectivity. In any case, always ensure that your Mozillion Travel eSIM profile is selected for cellular data to avoid extra roaming costs while abroad.

4. Check APN configuration

   Now ensure that the APN (Access Point Name) is correctly set on your device. Go to: Settings > Networks & Internet > Mobile, then Mobile Operator Settings. If APN mbb appears on Internet APN or Attach APN lists, go directly to step 5. If the Mozillion Travel eSIM APN does not appear, click on “Add an APN” and fill in — Profile name: Mozillion, APN: mbb. Check the box “Apply this profile” and click on Save. Now make sure that the Mozillion Travel eSIM APN appears as “Applied”. If not, click on it to display more options and click on Apply.

5. Check network display

   Turn ON “flight mode” for 5 seconds and turn it OFF. This action will refresh the network connection from your device. Once you are connected to the network, you will see a network icon appear on the bottom line.

6. Final check

   Test your Travel eSIM connectivity by opening the network flyout and clicking on “View My Account”, or open a browser and go to mozillion.com/travel-sim.
   NB: In case you still have no network bars displayed, please contact our Customer Support for further help and provide the ICCID of your eSIM profile.

Your troubleshooting guide to setting up your Mozillion Travel eSIM on Windows 11. Check this list to see if your device is compatible with Mozillion Travel eSIM services. If your device is compatible, it must be equipped with an eSIM or a physical SIM card.

1. Check eSIM profile installation

   Your device is equipped with an eSIM: check now if an eSIM profile is installed. Go to: Start > Settings > Networks & Internet > Cellular > eSIM Profiles. At the top of the page, you can see which SIM card/eSIM are installed. Mozillion Travel eSIM profiles will be displayed as TSL-1234 (e.g. TSL-0131, TSL-0199, etc.). If you have a profile, click on the little arrow to display more options and click on use to select it (click yes on the displayed message). If no profile is installed, please follow instructions here, then click on it and click use to select it.

2. Check eSIM profile activation

   On the network flyout, ensure that: Cellular (or Mobile) is Activated. Wi-Fi is Deactivated.

3. Apply data to eSIM profile

   Now apply Mobile data to your Mozillion Travel eSIM profile: go to Start > Settings > Networks & Internet > Cellular (or Mobile). In the drop-down menu at the top, choose the SIM corresponding to your Mozillion Travel eSIM profile — you will see the name Mozillion displayed right under Connection settings with the cellular network bars. Make sure that Roam is set on the Data roaming options: on that same page, select Roam in the drop-down menu.
   Important: If you have carefully followed previous steps, your Mozillion Travel eSIM profile is now used for the cellular data connection (and NOT your physical SIM card if you have one). This means that you won't have extra roaming costs as Mozillion Travel eSIM rates will be applied while using the Mozillion Travel eSIM cellular connectivity.

4. Check APN configuration

   Now ensure that the APN (Access Point Name) is correctly set on your device. Go to: Settings > Networks & Internet > Mobile, then Mobile Operator Settings. If the Mozillion Travel eSIM APN “mbb” appears on the list under “APN Settings”, go to the next step. If the APN “mbb” does not appear, click on “Add an APN” and fill in — Profile name: Mozillion, APN: mbb. Click on save. Make sure that the APN appears as “Applied”. If not, click on it and select Apply.

5. Check network display

   Turn ON “Flight Mode” for 5 seconds and turn it OFF. This action will refresh the network connection from your device. Once you are connected to the network, you will see a network icon appear on the bottom line.

6. Final check

   Test your Travel eSIM connectivity by opening the network flyout and clicking on “View My Account”, or open a browser and go to mozillion.com/travel-sim.
   NB: In case you still have no network bars displayed, please contact our Customer Support for further help and provide the ICCID of your eSIM profile.

An eSIM is a digital SIM card that has been embedded within your device, this enables you to connect to multiple networks.

A QR is sent to your email, simply press and hold the QR and it will install, or use your camera to scan it.

To enjoy Mozillion Travel e-SIM connectivity during your travels, you can purchase a Travel e-SIM with a preloaded data plan of your choice from our website. Once your purchase is confirmed, you will receive an email containing a QR code.

To install your e-SIM, simply hold and press the QR code if your device allows, or scan it to begin the installation. After scanning the QR code, your Travel e-SIM will be installed.

Press and hold the QR code sent to your email or scan it with your iPhone camera.

Press and hold the QR code sent to your email or scan it with your device's camera.

Go to Network settings, click or cellular/mobile, on ADD profile enter the activation code sent to your email.

No, your existing number and network does not change, the eSIM is simply for data roaming only, this saves you money on your network charges.

No, the travel eSIM works alongside your existing SIM within your device.

Yes, when your Mozillion Travel e-SIM order is completed and the payment is validated, you will receive a confirmation by email. If you do not receive this email:

• Check your SPAM folder.
• Ensure you entered your email address correctly during the online order process.
• Make sure you are using an Internet connection that allows emails to be downloaded (e.g., a Wi-Fi connection).

For further assistance, contact our Customer Support.

Yes, you can share your data with other devices using WI-FI.

No, all plans are pre-paid, simply top up if you need more data.

No, you do not need to install one Travel e-SIM per country, nor multiple Travel e-SIMs at the same time. One Travel e-SIM on your device works for all your travels.

A single Mozillion Travel e-SIM installed on your device will allow you to connect in all countries listed on our Travel e-SIM page. After choosing the data plan for your travel destination and completing your purchase, install your Mozillion Travel e-SIM and enjoy connectivity.

No, the Mozillion Travel eSIM is an additional prepaid plan for data roaming only.

Yes this is limited to 5 times, use the same QR code sent to you.

Check your email spam/junk folder, or head to your dashboard to scan the QR code, or email [email protected].

Your eSIM will activate automatically within the country once you turn on data roaming in your device.

Yes, a data connection or Wi-Fi connection is required to install the Mozillion Travel e-SIM you receive via email.

• Once your purchase is confirmed, you will receive an email containing a QR code.
• Hold and press the QR code or scan it to install your new e-SIM on your device.
• Your data plan will be ready to use, and you can track your usage in real time.

Once you scan the QR code to install your Travel e-SIM, your Mozillion Travel e-SIM data plan will be ready for use. The validity period begins automatically when you arrive in a covered area.

Note: If you are already in a covered area, activation starts immediately.

To add more data to your Mozillion Travel e-SIM, follow the same process as when purchasing your initial eSIM. For a detailed guide, see Topping up your Travel eSIM above.

The switch between different plans happens automatically when you move from one country to another. Your Mozillion Travel e-SIM automatically connects to the local network and activates the plan purchased for that country.

For example, traveling from Spain to Germany: data will be deducted from the Spain plan while in Spain, and automatically from the Germany plan once you arrive in Germany.

You can use your Mozillion Travel e-SIM repeatedly for future travels.

When you return, you can deactivate the e-SIM on your device (instructions for iPhone, Android, iPad or Laptop) if desired. When ready for your next trip, reactivate it in your device settings.

Once re-activated, you can top up with a new data plan for your upcoming travel. Your Mozillion Travel e-SIM connectivity will be ready upon arrival.

The preloaded data plan must be activated within 6 months of purchase. You can buy your Mozillion Travel e-SIM now and install it later, as long as you scan the QR code and activate it within 6 months.

Possible reasons for an error when scanning the QR code:

• Your device is not eSIM compatible – use an eSIM compatible device.
• Your device is SIM-locked – contact your carrier to unlock it.
• You scanned the QR code more than 5 times – contact Customer Support for assistance.

The QR code must be activated within X months of purchase. If you lose your phone before scanning it, you can still complete installation later on a new or another e-SIM compatible device.

For additional help, contact Customer Support.

You can complete your order using the following payment methods:

• MasterCard
• Visa
• Amex
• Google Pay
• Apple Pay

Mozillion's Travel eSIM connects you to trusted local networks in each destination to provide reliable coverage and data speeds. To see which networks are available in each country please visit the relevant country from our country list and select ‘Networks’.

If you'd like to purchase a second Travel eSIM, you'll need to create a new account to do so.