{"id":7430,"date":"2026-01-22T16:42:43","date_gmt":"2026-01-22T16:42:43","guid":{"rendered":"https:\/\/www.mozillion.com\/resources\/?page_id=7430"},"modified":"2026-04-08T07:55:00","modified_gmt":"2026-04-08T07:55:00","slug":"travel-esim-troubleshooting-windows-11","status":"publish","type":"page","link":"https:\/\/www.mozillion.com\/resources\/help\/travel-esim-troubleshooting-windows-11\/","title":{"rendered":"Travel eSIM Troubleshooting Windows 11"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”rgba(0,0,0,0)” custom_margin=”0px||||false|false” custom_padding=”0px||20px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ min_height=”43px” custom_padding=”0px||19px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_class=”help-search” _builder_version=”4.27.4″ text_font=”|300|||||||” header_font=”||||||||” header_text_color=”#102133″ header_font_size=”45px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Your troubleshooting guide to setting up your Mozillion Travel eSIM on<\/strong> Windows 11<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”105px” custom_padding=”||3px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-16px||-2px||false|false” global_colors_info=”{}”]<\/p>\n

Check on this\u00a0<\/span>list<\/a>\u00a0<\/span>if your device is compatible with Mozillion Travel eSIM services.<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”21px||||false|false” global_colors_info=”{}”]<\/p>\n

If your device is compatible with Mozillion Travel eSIM services, it must be equipped with an\u00a0<\/span>eSIM\u00a0<\/span><\/span>or a\u00a0<\/span>physical SIM card.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”82px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 1<\/h2>\n

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Check eSIM Profile Installation<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”614px” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/windows-11-1-1.png” title_text=”windows 11 1-1″ _builder_version=”4.27.4″ _module_preset=”default” width=”54%” width_tablet=”54%” width_phone=”70%” width_last_edited=”on|phone” max_width=”97%” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” custom_margin=”||0px||false|false” custom_padding=”0px||||false|false” custom_padding_last_edited=”on|phone” custom_padding_phone=”12px||||false|false” sticky_enabled=”0″ max_width_tablet=”97%” max_width_phone=”97%” custom_padding_tablet=”0px||||false|false”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”22px||-1px||false|false” global_colors_info=”{}”]<\/p>\n

Your device is equipped with an eSIM:<\/strong><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”16px||||false|false” global_colors_info=”{}”]<\/p>\n

Check now if an eSIM profile is installed on your device. Go to: <\/strong>Start<\/span><\/strong><\/span>\u00a0>\u00a0Settings<\/span><\/strong><\/span>\u00a0>\u00a0Networks & Internet<\/span><\/strong><\/span>\u00a0>\u00a0Cellular<\/span><\/strong><\/span>\u00a0>\u00a0eSIM Profiles<\/span><\/strong><\/span>.<\/span><\/p>\n

At the top of the page, you can see which SIM card\/eSIM are installed on your device. Mozillion Travel eSIM profiles will be displayed as TSL-1234\u00a0<\/span>(ex: TSL-0131, TSL-0199, etc.).<\/em><\/p>\n

If you have a Mozillion Travel eSIM profile, click on the little arrow to display more options and click on\u00a0<\/span>use<\/span><\/strong><\/span>\u00a0<\/span>to select it\u00a0<\/span>(click\u00a0<\/span>yes<\/em><\/strong><\/span>\u00a0<\/span>on the displayed message)<\/em>.<\/p>\n

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Step 1.2<\/h2>\n

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If no Mozillion Travel eSIM profile is installed, please follow instructions here<\/a> to install a Mozillion Travel eSIM profile.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”16px||||false|false” global_colors_info=”{}”]<\/p>\n

Once the Mozillion Travel eSIM profile is installed, click on it to display more options and click on\u00a0<\/span>use<\/span>\u00a0to select it. After that, go to the\u00a0<\/span>next step.<\/span><\/p>\n

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Step 2<\/h2>\n

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Check eSIM Profile Activation<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”262px” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/windows-11-2.png” title_text=”windows 11 2″ _builder_version=”4.27.4″ _module_preset=”default” width=”43%” width_tablet=”43%” width_phone=”70%” width_last_edited=”on|phone” max_width=”97%” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” custom_padding_last_edited=”on|phone” max_width_last_edited=”on|phone” sticky_enabled=”0″ max_width_tablet=”97%” max_width_phone=”97%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”22px||-1px||false|false” global_colors_info=”{}”]<\/p>\n

On the network flyout, ensure that:<\/strong><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”16px||||false|false” global_colors_info=”{}”]<\/p>\n

Cellular\u00a0<\/span>(or Mobile)<\/em> is A<\/strong><\/span><\/span>ctivated<\/span><\/strong><\/span>.<\/span>
Wi-Fi is D<\/strong><\/span><\/span>eactivated<\/span><\/strong><\/span>.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 3.1<\/h2>\n

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Apply Data to eSIM Profile<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”434px” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/windows-11-3-1.png” title_text=”windows 11 3-1″ _builder_version=”4.27.4″ _module_preset=”default” width=”54%” width_tablet=”54%” width_phone=”70%” width_last_edited=”on|phone” max_width=”97%” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” custom_padding_last_edited=”on|phone” custom_padding_phone=”12px||||false|false” sticky_enabled=”0″ max_width_tablet=”97%” max_width_phone=”97%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”22px||-1px||false|false” custom_padding=”||12px|||” global_colors_info=”{}”]<\/p>\n

Now apply Mobile data to your Mozillion Travel eSIM profile:<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Go to:\u00a0<\/span>Start<\/span><\/strong><\/span>\u00a0>\u00a0<\/span>Settings<\/span><\/strong><\/span>\u00a0>\u00a0<\/span>Networks & Internet<\/span><\/strong><\/span>\u00a0>\u00a0<\/span>Cellular <\/span><\/strong><\/span>(or\u00a0Mobile<\/strong><\/span>)<\/em><\/span>. In the drop-down menu at the top, choose the SIM corresponding to your Mozillion Travel eSIM profile to make sure you have selected the right one, you will see the name Mozillion displayed right under Connection settings with the cellular network bars.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 3.2<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”434px” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/windows-11-3-1.png” title_text=”windows 11 3-1″ _builder_version=”4.27.4″ _module_preset=”default” width=”54%” width_tablet=”54%” width_phone=”70%” width_last_edited=”on|phone” max_width=”97%” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” sticky_enabled=”0″ max_width_tablet=”97%” max_width_phone=”97%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”22px||-1px||false|false” custom_padding=”||12px|||” global_colors_info=”{}”]<\/p>\n

Make sure that Roam is set on the Data roaming options:<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Go to:\u00a0<\/span>Start<\/span><\/strong><\/span>\u00a0>\u00a0<\/span>Settings<\/span><\/strong><\/span>\u00a0>\u00a0<\/span>Networks & Internet<\/span><\/strong><\/span>\u00a0>\u00a0<\/span>Cellular <\/span><\/strong><\/span>(or\u00a0Mobile<\/strong><\/span>)<\/em><\/span>. On that same page on the Data roaming options field, select\u00a0<\/span>Roam<\/strong><\/span>\u00a0in the drop-down menu.<\/span><\/span><\/p>\n

[\/et_pb_text][et_pb_divider show_divider=”off” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Important<\/span>:<\/strong>
<\/span>If you have carefully followed previous steps, your Mozillion Travel eSIM profile is now used for the cellular data connection\u00a0<\/span>(and NOT your physical SIM card if you have one)<\/em>. This means that you won\u2019t have extra roaming costs as Mozillion Travel eSIM rates will be applied while using the Mozillion Travel eSIM cellular connectivity. In any case, always ensure that your Mozillion Travel eSIM profile is selected for cellular data to avoid extra roaming costs while abroad.<\/span><\/p>\n

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Step 4.1<\/h2>\n

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Check APN configuration<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”588px” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/windows11-4-1.png” title_text=”windows11-4-1″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”61%” width_tablet=”61%” width_phone=”70%” width_last_edited=”on|phone” max_width=”97%” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” sticky_enabled=”0″ max_width_tablet=”97%” max_width_phone=”97%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”22px||23px||false|false” global_colors_info=”{}”]<\/p>\n

Now ensure that the\u00a0APN\u00a0(<\/em>Access Point Name<\/em><\/span><\/strong>)<\/em> <\/em><\/span>is correctly set on your device<\/span><\/strong>.<\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” min_height=”61px” custom_padding=”0px||||false|false” global_colors_info=”{}”]<\/p>\n

Go to:\u00a0<\/span>Settings<\/span><\/strong><\/span>\u00a0<\/span>>\u00a0<\/span>Networks & Internet<\/span><\/strong><\/span>\u00a0<\/span>>\u00a0<\/span>Mobile<\/span><\/strong><\/span>, then\u00a0Mobile Operator Settings<\/span><\/strong><\/span>.<\/p>\n

If the Mozillion Travel eSIM APN\u00a0<\/span>\u201cmbb<\/span>\u201d<\/span><\/strong>\u00a0<\/span>appears on the list under\u00a0<\/span>\u201cAPN Settings<\/span>\u201d<\/span><\/strong>\u00a0<\/span>section, go to the\u00a0<\/span>next step<\/strong><\/span>.<\/p>\n

If the Ubigi APN\u00a0<\/span>\u201cmbb<\/span>\u201d<\/span>\u00a0<\/strong>does not appear, click on\u00a0<\/span>\u201cAdd an APN<\/span>\u201d<\/span><\/strong>\u00a0<\/span>and fill in:<\/p>\n

\u2013 Profile name:\u00a0<\/span>Mozillion<\/span><\/strong>
<\/span><\/strong><\/span>\u2013 APN:\u00a0<\/span>mbb<\/span><\/strong><\/p>\n

Click on\u00a0<\/span>save<\/span><\/strong><\/span>. This new APN will appear in the\u00a0<\/span>\u201cAPN settings<\/span>\u201d<\/span><\/strong>\u00a0<\/span>list.<\/p>\n

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Step 4.2<\/h2>\n

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Make sure that the Mozillion Travel eSIM APN appears as \u201cApplied<\/span><\/strong>\u201d<\/span>. If not click on it and select Apply<\/span><\/strong><\/span>.<\/p>\n

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Step 5.1<\/h2>\n

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Check Network Display<\/strong><\/h3>\n

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At this step, turn ON\u00a0\u201cFlight Mode<\/span><\/strong>\u201d<\/span>\u00a0for 5 secondes and turn it OFF. This action will refresh the network connection from your device.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 5.2<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”328px” global_colors_info=”{}” custom_padding=”31px|||||”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/windows-11-5-2.png” title_text=”windows 11 5-2″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”43%” width_tablet=”43%” width_phone=”70%” width_last_edited=”on|phone” max_width=”77%” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” sticky_enabled=”0″ max_width_tablet=”77%” max_width_phone=”77%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”22px||1px||false|false” global_colors_info=”{}”]<\/p>\n

Once you are connected to the network, you will see a network icon appear on the bottom line.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 6<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-16px||1px||false|false” global_colors_info=”{}”]<\/p>\n

Final Check<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”406px” custom_padding=”31px||1px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/windows-11-6.png” title_text=”windows 11 6″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”38%” width_tablet=”38%” width_phone=”70%” width_last_edited=”on|phone” max_width=”84%” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” sticky_enabled=”0″ max_width_tablet=”84%” max_width_phone=”84%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” min_height=”60px” custom_margin=”22px||23px||false|false” global_colors_info=”{}”]<\/p>\n

At this step, test your Travel eSIM connectivity by opening the network flyout and click on \u201cView My Account<\/span>\u201d<\/span><\/strong>.
Or open a browser and go to mozillion.com\/travel-sim<\/a><\/strong><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” min_height=”21px” custom_margin=”27px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”]<\/p>\n

NB: In case you still have no network bars displayed, <\/span>please contact our\u00a0<\/span>Customer Support<\/a>\u00a0for further help and provide the\u00a0<\/span>ICCID<\/strong><\/span>\u00a0of your eSIM profile.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” _builder_version=”4.16″ background_color=”#eaeff5″ custom_padding=”0px|||||” disabled=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ width=”100%” max_width=”1920px” custom_margin=”||||false|false” custom_padding=”50px||29px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

Your Account Articles<\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ width=”100%” max_width=”1920px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blog fullwidth=”off” posts_number=”6″ include_categories=”2″ excerpt_length=”80″ show_author=”off” show_categories=”off” show_pagination=”off” module_class=”cu-blog” _builder_version=”4.16″ header_text_align=”left” header_font_size=”22px” header_line_height=”30px” body_font_size=”16px” body_line_height=”24px” custom_margin=”||||false|false” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” global_colors_info=”{}”][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Your troubleshooting guide to setting up your…<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":287,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page_home.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-7430","page","type-page","status-publish","hentry"],"yoast_head":"\nTravel eSIM Troubleshooting Windows 11 - Buy. Sell. Phones.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mozillion.com\/resources\/help\/travel-esim-troubleshooting-windows-11\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Travel eSIM Troubleshooting Windows 11 - Buy. Sell. 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