{"id":7401,"date":"2026-01-22T15:40:22","date_gmt":"2026-01-22T15:40:22","guid":{"rendered":"https:\/\/www.mozillion.com\/resources\/?page_id=7401"},"modified":"2026-04-08T07:49:39","modified_gmt":"2026-04-08T07:49:39","slug":"travel-esim-troubleshooting-windows-10","status":"publish","type":"page","link":"https:\/\/www.mozillion.com\/resources\/help\/travel-esim-troubleshooting-windows-10\/","title":{"rendered":"Travel eSIM Troubleshooting Windows 10"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”rgba(0,0,0,0)” custom_margin=”0px||||false|false” custom_padding=”0px||4px|||” global_colors_info=”{}” min_height=”7581px”][et_pb_row _builder_version=”4.16″ min_height=”43px” custom_padding=”0px||19px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_class=”help-search” _builder_version=”4.27.4″ text_font=”|300|||||||” header_font=”||||||||” header_text_color=”#102133″ header_font_size=”45px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Your troubleshooting guide to setting up your Mozillion Travel eSIM o<\/strong>n Windows 10<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”105px” custom_padding=”||3px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-16px||-2px||false|false” global_colors_info=”{}”]<\/p>\n

Check on this\u00a0<\/span>list<\/a>\u00a0<\/span>if your device is compatible with Mozillion Travel eSIM services.<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”21px||||false|false” global_colors_info=”{}”]<\/p>\n

If your device is compatible with Mozillion Travel eSIM services, it must be equipped with an\u00a0<\/span>eSIM\u00a0<\/span><\/span>or a\u00a0<\/span>physical SIM card.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”82px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 1<\/h2>\n

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Check eSIM Profile Installation<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”689px” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/windows-10-1-1-scaled.png” title_text=”windows 10 1-1″ _builder_version=”4.27.4″ _module_preset=”default” width=”54%” width_tablet=”54%” width_phone=”90%” width_last_edited=”on|phone” max_width=”97%” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” sticky_enabled=”0″ custom_padding=”31px|||||” max_width_tablet=”97%” max_width_phone=”97%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”22px||-1px||false|false” global_colors_info=”{}”]<\/p>\n

Your device is equipped with an eSIM:<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”16px||||false|false” global_colors_info=”{}”]<\/p>\n

Check now if an eSIM profile is installed on your device. Go to:\u00a0<\/span>Start<\/span><\/strong><\/span>\u00a0<\/span>>\u00a0<\/span>Settings<\/span><\/strong><\/span>\u00a0<\/span>>\u00a0<\/span>Networks & Internet<\/span><\/strong><\/span>\u00a0<\/span>>\u00a0<\/span>Cellular<\/span><\/strong><\/span>.<\/p>\n

In the menu\u00a0<\/span>\u201cUse this SIM for cellular data\u201d:<\/em><\/p>\n

\u2013 If a Mozillion Travel eSIM profile is installed, it will appear in the list. Select it\u00a0<\/span>(when the right one is selected, the name <\/em>Mozillion<\/strong><\/span> will be displayed right under it).<\/em><\/p>\n

\u2013 If no Mozillion Travel eSIM profile is installed, please follow instructions\u00a0<\/span>here<\/a>\u00a0<\/span>to install a Mozillion Travel eSIM profile.<\/p>\n

Once the Mozillion Travel eSIM profile is installed, go to the\u00a0<\/span>next step.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 2<\/h2>\n

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Check eSIM Profile Activation<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”274px” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/windows-10-1-2-scaled.png” title_text=”windows 10 1-2″ _builder_version=”4.27.4″ _module_preset=”default” width=”54%” width_tablet=”54%” width_phone=”90%” width_last_edited=”on|phone” max_width=”97%” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” sticky_enabled=”0″ custom_padding=”31px|||||” max_width_tablet=”97%” max_width_phone=”97%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”22px||-1px||false|false” global_colors_info=”{}”]<\/p>\n

On the network flyout, ensure that:<\/strong><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”16px||||false|false” global_colors_info=”{}”]<\/p>\n

Cellular\u00a0<\/span>(or Mobile)<\/em> is A<\/strong><\/span><\/span>ctivated<\/span><\/strong><\/span>.<\/span>
Wi-Fi is D<\/span><\/strong><\/span>eactivated<\/span><\/span><\/strong>.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 3<\/h2>\n

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Apply Data to eSIM Profile<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”477px” custom_padding=”31px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/windows-10-3-1-scaled.png” title_text=”windows 10 3-1″ _builder_version=”4.27.4″ _module_preset=”default” width=”54%” width_tablet=”54%” width_phone=”90%” width_last_edited=”on|phone” max_width=”98%” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” sticky_enabled=”0″ custom_margin=”1px||31px||false|” custom_padding=”2px|||||” max_width_tablet=”98%” max_width_phone=”98%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”22px||-1px||false|false” global_colors_info=”{}”]<\/p>\n

Make sure that Roam is set on the\u00a0Data roaming options\u00a0field:<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”18px|||||” global_colors_info=”{}”]<\/p>\n

Go to:\u00a0Start<\/span><\/strong><\/span>\u00a0>\u00a0Settings<\/span><\/strong><\/span>\u00a0>\u00a0Networks & Internet<\/span><\/strong><\/span>\u00a0>\u00a0Cellular<\/span><\/strong><\/span>. In the field\u00a0\u201cData Roaming Options<\/span><\/strong>\u201d, choose\u00a0Roam<\/span><\/strong><\/span>.<\/p>\n

[\/et_pb_text][et_pb_divider show_divider=”off” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” min_height=”60px” custom_padding=”0px||||false|false” global_colors_info=”{}”]<\/p>\n

\n
WARNING:<\/strong>
if you have carefully followed previous steps, your Mozillion Travel eSIM profile is now used for the cellular data connection\u00a0<\/span>(and NOT your physical SIM card if you have one, or any other eSIM profile)<\/em>. This means that you won\u2019t have extra roaming costs as Mozillion Travel eSIM rates will be applied while using the Mozillion Travel eSIM cellular connectivity. In any case, always ensure that your Mozillion Travel eSIM profile is selected for cellular data to avoid extra roaming costs while abroad.<\/span><\/div>\n<\/div>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 4.1<\/h2>\n

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Check APN configuration<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”608px” global_colors_info=”{}” custom_padding=”31px|||||”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/windows-10-4-1.png” title_text=”windows 10 4-1″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”26%” width_tablet=”26%” width_phone=”69%” width_last_edited=”on|phone” max_width=”77%” max_width_last_edited=”on|phone” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ max_width_tablet=”77%” max_width_phone=”77%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”22px||23px||false|false” global_colors_info=”{}”]<\/p>\n

Now ensure that the\u00a0APN<\/span><\/strong>\u00a0(Access Point Name)<\/em>\u00a0is correctly set on your device<\/strong><\/span>.<\/strong><\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” min_height=”61px” custom_padding=”0px||||false|false” global_colors_info=”{}”]<\/p>\n

Go to:\u00a0<\/span>Settings<\/span><\/strong><\/span>\u00a0<\/span>>\u00a0<\/span>Networks & Internet<\/span><\/strong><\/span>\u00a0<\/span>>\u00a0<\/span>Mobile<\/span><\/strong><\/span>, then\u00a0Mobile Operator Settings<\/span><\/strong><\/span>.<\/p>\n

If APN mbb appears on\u00a0<\/span>Internet <\/em>APN\u00a0<\/span>or\u00a0<\/span>Attach APN\u00a0<\/span>lists,\u00a0<\/span>go directly to the step 5<\/strong><\/span>.<\/p>\n

If the Mozillion Travel eSIM APN does not appear, go to the\u00a0<\/span>next step<\/span>.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 4.2<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”474px” custom_padding=”31px||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/windows-10-4-2.png” title_text=”windows 10 4-2″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”26%” width_tablet=”26%” width_phone=”69%” width_last_edited=”on|phone” max_width=”74%” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” sticky_enabled=”0″ max_width_tablet=”74%” max_width_phone=”74%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”22px||23px||false|false” global_colors_info=”{}”]<\/p>\n

If the Mozillion Travel eSIM APN does not appear, click on \u201c<\/em>Add an APN<\/span><\/strong>\u201d<\/em>\u00a0and fill in:<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” min_height=”34px” custom_padding=”0px||||false|false” global_colors_info=”{}”]<\/p>\n

\u2013 Profile name: Mozillion<\/strong><\/span>
\u2013 APN: mbb<\/strong><\/span><\/p>\n

Check the box\u00a0<\/span>\u201c<\/em>Apply this profile<\/span><\/strong>\u201d<\/em>\u00a0<\/span>and click on <\/strong>Save<\/span><\/strong><\/span>.<\/p>\n

[\/et_pb_text][et_pb_divider show_divider=”off” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 4.3<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”365px” custom_padding=”31px||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/windows-10-4-3.png” title_text=”windows 10 4-3″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”26%” width_tablet=”26%” width_phone=”69%” width_last_edited=”on|phone” max_width=”79%” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” sticky_enabled=”0″ max_width_tablet=”79%” max_width_phone=”79%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”22px||23px||false|false” global_colors_info=”{}”]<\/p>\n

Now make sure that the Mozillion Travel eSIM APN appears as \u201c<\/em>Applied<\/span><\/strong>\u201d<\/em>.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” min_height=”33px” custom_padding=”0px||||false|false” global_colors_info=”{}”]<\/p>\n

If not, click on it to display more options and click on\u00a0<\/span>Apply<\/strong><\/span> button.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 5.1<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-16px||1px||false|false” global_colors_info=”{}”]<\/p>\n

Check Network Display<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”343px” custom_padding=”31px||1px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/windows10-5-1.png” title_text=”windows10-5-1″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”47%” width_tablet=”47%” width_phone=”90%” width_last_edited=”on|phone” max_width=”48%” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” sticky_enabled=”0″ max_width_tablet=”48%” max_width_phone=”48%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”22px||23px||false|false” global_colors_info=”{}”]<\/p>\n

At this step, turn ON<\/strong>\u00a0\u201c<\/span>flight mode<\/span><\/span><\/strong>\u201d<\/span>\u00a0for 5 secondes and turn it OFF<\/strong>. This action will refresh the network connection from your device.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 5.2<\/h2>\n

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Once you are connected to the network, you will see a network icon appear on the bottom line.<\/p>\n

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Step 6<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-16px||1px||false|false” global_colors_info=”{}”]<\/p>\n

Final Check<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”406px” custom_padding=”||1px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/windows-10-6.png” title_text=”windows 10 6″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”38%” width_tablet=”38%” width_phone=”69%” width_last_edited=”on|phone” max_width=”84%” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” sticky_enabled=”0″ max_width_tablet=”84%” max_width_phone=”84%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” min_height=”60px” custom_margin=”22px||23px||false|false” global_colors_info=”{}”]<\/p>\n

At this step, test your Travel eSIM connectivity by opening the network flyout and click on \u201c<\/span>View My Account<\/span><\/span><\/strong>\u201d<\/span>.
Or open a browser and go to mozillion.com\/travel-sim<\/a><\/strong><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” min_height=”21px” custom_margin=”27px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”]<\/p>\n

NB: In case you still have no network bars displayed, <\/span>please contact our\u00a0<\/span>Customer Support<\/a>\u00a0for further help and provide the\u00a0<\/span>ICCID<\/strong><\/span>\u00a0of your eSIM profile.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” _builder_version=”4.16″ background_color=”#eaeff5″ custom_padding=”0px|||||” disabled=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ width=”100%” max_width=”1920px” custom_margin=”||||false|false” custom_padding=”50px||29px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

Your Account Articles<\/h3>\n

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Your troubleshooting guide to setting up your…<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":287,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page_home.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-7401","page","type-page","status-publish","hentry"],"yoast_head":"\nTravel eSIM Troubleshooting Windows 10 - Buy. Sell. Phones.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mozillion.com\/resources\/help\/travel-esim-troubleshooting-windows-10\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Travel eSIM Troubleshooting Windows 10 - Buy. Sell. 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