{"id":7295,"date":"2026-01-22T13:13:30","date_gmt":"2026-01-22T13:13:30","guid":{"rendered":"https:\/\/www.mozillion.com\/resources\/?page_id=7295"},"modified":"2026-04-08T07:41:26","modified_gmt":"2026-04-08T07:41:26","slug":"travel-esim-troubleshooting-ipad","status":"publish","type":"page","link":"https:\/\/www.mozillion.com\/resources\/help\/travel-esim-troubleshooting-ipad\/","title":{"rendered":"Travel eSIM Troubleshooting iPad"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”rgba(0,0,0,0)” custom_margin=”0px||||false|false” custom_padding=”0px||4px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ min_height=”131px” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_class=”help-search” _builder_version=”4.27.4″ text_font=”|300|||||||” header_font=”||||||||” header_text_color=”#102133″ header_font_size=”45px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Your troubleshooting guide to setting up your Mozillion Travel eSIM on<\/strong> iPad (OS)<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 1<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”640px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-16px||23px||false|false” global_colors_info=”{}”]<\/p>\n

Check eSIM profile Installtion<\/strong><\/h3>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/Mozillion-ipad-1-1.png” title_text=”Mozillion – ipad-1-1″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”49%” width_tablet=”35%” width_phone=”69%” width_last_edited=”on|phone” max_width=”88%” max_width_last_edited=”on|phone” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ max_width_tablet=”88%” max_width_phone=”88%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”21px||||false|false” global_colors_info=”{}”]<\/p>\n

Go to: Settings<\/span><\/strong><\/span>\u00a0<\/span>> Mobile Data<\/span><\/strong><\/span>\u00a0<\/span>> under\u00a0<\/span>Mobile Plans<\/span>:<\/span><\/strong>\u00a0installed eSIM profile will appear as Mozillion.<\/strong><\/span><\/p>\n

If your eSIM profile is already installed,\u00a0<\/span>go to step 2.<\/p>\n

If no eSIM is installed yet, go to\u00a0<\/span>Get started<\/a>\u00a0<\/span>and follow instructions for your device.<\/p>\n

If you deleted your eSIM profile, please follow instructions on this\u00a0link.<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 2<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-16px||2px||false|false” global_colors_info=”{}”]<\/p>\n

Check eSIM Profile Activation<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” min_height=”251px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/Mozillion-ipad-2-1.png” title_text=”Mozillion – ipad-2-1″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”88%” width_tablet=”78%” width_phone=”69%” width_last_edited=”on|phone” max_width=”90%” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” sticky_enabled=”0″ max_width_tablet=”90%” max_width_phone=”90%”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/Mozillion-ipad-2-2.png” title_text=”Mozillion – ipad-2-2″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”88%” width_tablet=”78%” width_phone=”69%” width_last_edited=”on|phone” max_width=”90%” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” sticky_enabled=”0″ max_width_tablet=”90%” max_width_phone=”90%”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”150px” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Check if your eSIM profile is installed on your iPad<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”16px||||false|false” global_colors_info=”{}”]<\/p>\n

Go to:\u00a0<\/span>Settings<\/span><\/strong><\/span>\u00a0>\u00a0<\/span>Mobile data<\/span><\/strong><\/span> > under Data plans, make sure that your Mozillion Travel eSIM profile is selected with a <\/span>.<\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”16px||||false|false” global_colors_info=”{}”]<\/p>\n

As soon as your profile is activated, the network signal will appear at the top of your screen.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”76px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 3<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-16px||0px||false|false” global_colors_info=”{}”]<\/p>\n

Apply data eSIM Profile<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”213px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/Mozillion-ipad-3-1.png” title_text=”Mozillion – ipad-3-1″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”49%” width_tablet=”45%” width_phone=”69%” width_last_edited=”on|desktop” max_width=”88%” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” sticky_enabled=”0″ max_width_tablet=”88%” max_width_phone=”88%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”21px||||false|false” global_colors_info=”{}”]<\/p>\n

Make sure Mobile Data is activated:<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”21px||||false|false” global_colors_info=”{}”]<\/p>\n

Go to:\u00a0<\/span>Settings<\/span><\/strong><\/span>\u00a0>\u00a0<\/span>Mobile data<\/span><\/strong><\/span>\u00a0>\u00a0activate\u00a0<\/span>Mobile data<\/span><\/strong><\/span>\u00a0at the top: make sure that the button is turned on\u00a0<\/span>(in green).<\/em><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 4<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-16px||0px||false|false” global_colors_info=”{}”]<\/p>\n

Check APN Configuration<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”213px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/ipad-4-1.png” title_text=”ipad-4-1″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”49%” width_last_edited=”on|phone” max_width=”88%” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” width_phone=”69%” sticky_enabled=”0″ width_tablet=”49%” max_width_tablet=”88%” max_width_phone=”88%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”21px||||false|false” global_colors_info=”{}”]<\/p>\n

\n

In the same screen, select\u00a0<\/span>APN Settings<\/span><\/strong><\/span>\u00a0<\/span>in order to configure the\u00a0<\/span>APN<\/strong><\/span>\u00a0<\/span><\/span>(Access Point Name)<\/em>:<\/p>\n<\/div>\n

In the APN field, make sure that\u00a0mbb\u00a0is specified. If not, type it in the field.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 5.1<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-16px||1px||false|false” global_colors_info=”{}”]<\/p>\n

Check Network Display<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”213px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/Mozillion-ipad-5-1.png” title_text=”Mozillion – ipad-5-1″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”49%” width_last_edited=”on|phone” max_width=”90%” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” width_phone=”69%” sticky_enabled=”0″ width_tablet=”49%” max_width_tablet=”90%” max_width_phone=”90%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”34px||||false|false” global_colors_info=”{}”]<\/p>\n

Turn ON\u00a0<\/span>\u201cflight mode<\/strong><\/span>\u201d<\/span>\u00a0<\/span>for 5 seconds and turn it OFF<\/strong><\/span>. This action will refresh the network connection from your device.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Step 5.2<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” min_height=”194px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.mozillion.com\/resources\/wp-content\/uploads\/2026\/01\/Mozillion-ipad-5-2.png” title_text=”Mozillion – ipad-5-2″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”50%” width_last_edited=”on|phone” max_width=”85%” hover_enabled=”0″ global_colors_info=”{}” max_width_last_edited=”on|phone” width_phone=”69%” sticky_enabled=”0″ width_tablet=”50%” max_width_tablet=”85%” max_width_phone=”85%”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” min_height=”61px” custom_padding=”30px||||false|false” global_colors_info=”{}”]<\/p>\n

\n

Once\u201cflight mode<\/span>\u201d<\/span> <\/strong>is off, you will see the network appearing at the top.<\/p>\n<\/div>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”15px||||false|false” global_colors_info=”{}”]<\/p>\n

In case no network is displayed even after several minutes, go to <\/span>Network Selection<\/span><\/strong><\/span> on this same menu > D<\/strong><\/span><\/span>eactivate Automatic Mode<\/span><\/strong><\/span>\u00a0> select a N<\/strong><\/span><\/span>etwork<\/span><\/strong><\/span> on the list that will be displayed after few seconds.<\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”19px||||false|false” global_colors_info=”{}”]<\/p>\n

NB: In case you still have no network bars displayed even after the manual selection, please contact our\u00a0<\/span>Customer Support<\/a>\u00a0for further help and provide the ICCID<\/strong><\/span> of your Travel eSIM profile.<\/span><\/p>\n

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Your Account Articles<\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ width=”100%” max_width=”1920px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blog fullwidth=”off” posts_number=”6″ include_categories=”2″ excerpt_length=”80″ show_author=”off” show_categories=”off” show_pagination=”off” module_class=”cu-blog” _builder_version=”4.16″ header_text_align=”left” header_font_size=”22px” header_line_height=”30px” body_font_size=”16px” body_line_height=”24px” custom_margin=”||||false|false” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” global_colors_info=”{}”][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Your troubleshooting guide to setting up your…<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":287,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page_home.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-7295","page","type-page","status-publish","hentry"],"yoast_head":"\nTravel eSIM Troubleshooting iPad - Buy. Sell. Phones.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mozillion.com\/resources\/help\/travel-esim-troubleshooting-ipad\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Travel eSIM Troubleshooting iPad - Buy. Sell. 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