{"id":6618,"date":"2025-12-10T15:19:53","date_gmt":"2025-12-10T15:19:53","guid":{"rendered":"https:\/\/www.mozillion.com\/resources\/?page_id=6618"},"modified":"2025-12-16T09:32:17","modified_gmt":"2025-12-16T09:32:17","slug":"wallet-top-up","status":"publish","type":"page","link":"https:\/\/www.mozillion.com\/resources\/wallet-top-up\/","title":{"rendered":"Wallet top-up"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_color=”rgba(0,0,0,0)” custom_margin=”0px||||false|false” custom_padding=”3px|||||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” min_height=”33px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Find help and FAQs about your Mozillion Wallet and how to top-up for Out of Bundle services.<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ min_height=”749px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_accordion _builder_version=”4.27.4″ toggle_font=”|600|||||||” min_height=”774px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”What is the Wallet for?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

The Wallet enables you to use Out of Bundle mobile services, these are chargeable services that are not included with phone and SIM only airtime plans. <\/span><\/p>\n

These optional services are paid for by crediting your Wallet in your Mozillion Dashboard. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What are Out of Bundle charges?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

\n

These include international calls and texts (e.g. calling another country from the UK), roaming in non-EU countries, additional data whilst roaming in the EU and sending MMS.<\/p>\n

Premium rate calls and texts will also be available soon (due Feb 2026).<\/span><\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I top-up my Wallet?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Simply by using your Dashboard<\/a>, login, select an amount, make the payment and you are good to go.<\/span><\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the minimum top-up amount?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

The minimum top-up to credit your Wallet is \u00a310, and a maximum of \u00a3100.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I check my Wallet balance?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

\n

Simply login to your Dashboard, scroll down to the Wallet section and select ‘Check my balance’.<\/span><\/p>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Does the Wallet have a Bill Cap?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Yes, you cannot spend more than the amount you credit your Wallet with so you’re in full control.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I set a Bill Cap?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Simply choose the amount you wish to top-up with, and this is your bill cap for out-of-bundle services.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What happens when I run low on credit or run out? ” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

We notify you when you reach a balance of 20% remaining, you can select Auto Top-up in your Dashboard so you never run out of credit.<\/span><\/p>\n

If you use 100% of your Wallet balance, then all out-of-bundle chargeable services will be suspended.<\/span><\/p>\n

Simply top-up to re-activate these services. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do I get a new SIM when I top-up?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

No you do not, the Wallet is a function linked to your existing SIM card or eSIM to enable out-of-bundle chargeable services?<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the prices for Out of Bundle services?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

View our Price Guide<\/a> for all out-of-bundle charges.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I credit my Wallet whilst abroad?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Yes, simply login to your Dashboard and top-up.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Does Wallet credit expire?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

No, the credit added to your Wallet has no expiry date, unless specifically stated on a promotional plan.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What happens to the credit in my Wallet, if I change networks?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

We will repay your credit balance by BACS less an administration fee of \u00a35, or the balance of your account if it is below \u00a35.<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_accordion _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” _builder_version=”4.16″ background_color=”#eaeff5″ custom_padding=”0px|||||” disabled=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ width=”100%” max_width=”1920px” custom_margin=”||||false|false” custom_padding=”50px||29px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

Your Account Articles<\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ width=”100%” max_width=”1920px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blog fullwidth=”off” posts_number=”6″ include_categories=”2″ excerpt_length=”80″ show_author=”off” show_categories=”off” show_pagination=”off” module_class=”cu-blog” _builder_version=”4.16″ header_text_align=”left” header_font_size=”22px” header_line_height=”30px” body_font_size=”16px” body_line_height=”24px” custom_margin=”||||false|false” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” global_colors_info=”{}”][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Find help and FAQs about your Mozillion Wallet and…<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page_home.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-6618","page","type-page","status-publish","hentry"],"yoast_head":"\nWallet top-up - Buy. Sell. Phones.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mozillion.com\/resources\/wallet-top-up\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wallet top-up - Buy. Sell. 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