1. These Term and Conditions (Ts&Cs)<\/strong><\/p>\n

We\u2019re Mozillion Limited, a company registered in England and Wales with company number 11864919. Our registered office address is Mozillion, 15 West Street, Brighton, England, BN1 2RL. In these Ts&Cs references to \u201cMozillion Mobile\u201d, \u201cMozillion\u201d or \u201cwe\u201d all mean Mozillion Limited.<\/p>\n

These Ts&Cs will apply to you when you place an order on the Mozillion website https:\/\/www.mozillion.com) (the Mozillion Website) or use an Mozillion SIM Card (SIM) or Mozillion Airtime Plan (Airtime Plan, Mozillion Plan, Plan). Separate terms apply to the use of the website and our blog, which you can find on our site.<\/p>\n

These Ts&Cs include important information on how we provide you with your mobile service and what to do if there is a problem. If you do not agree to these Ts&Cs then please do not order a Mozillion Plan from us or stop using Mozillion\u2019s services.<\/p>\n

2. How to contact us<\/strong><\/p>\n

The fastest way to contact us is through email to\u202fhelp@mozillion.com.<\/p>\n

3. Your Mozillion Airtime Plan<\/strong><\/p>\n

Your Mozillion Plan starts from the activation date which is normally the day of your order. SIMs are normally delivered within 1-2 working days of your order, but please let us know if your SIM doesn\u2019t arrive.<\/p>\n

When you order a Mozillion Plan the price for your airtime plan will be emailed to you and will be shown in the Mozillion email confirmation. Payments are taken in advance of the service commencing each billing period. If your payments are late or overdue we may suspend or terminate your plan with immediate effect. We will attempt to notify you in advance of this happening.<\/p>\n

Airtime Plans are for normal person to person use from a mobile phone (unless Plan is a Data-only plan) and are subject to your acceptance of our Terms and Conditions. We monitor use in accordance with those terms.<\/p>\n

Plans are also not to be used for anything unlawful or to send nuisance communications. We are free to decide that other types of use may also be breaking this term. If you do break this term, we\u2019ll contact you and ask you to stop and if you don\u2019t then we may disconnect and terminate your SIM card from our network.<\/p>\n

All Mozillion Plans are subject to Fair Use Policies and Guidelines as outlined in clauses 10 and 11 of these Ts&Cs.<\/p>\n

Minutes and texts:<\/strong>\u202fCalls and texts to numbers starting with 08, 070, 09 and 118 are not included in your inclusive allowance of minutes and texts. Premium rate SMS\/texts and calls are not included in your inclusive allowance of minutes and texts (for these premium rate services a credit top-up allowance is required if available).<\/p>\n

4G Calling:<\/strong>\u202fYou\u2019ll need a 4G calling compatible phone to make and receive calls over our 4G network. 4G Calling is not available when roaming.<\/p>\n

Wi-Fi Calling:<\/strong>\u202fWhen in the UK, if you have a compatible device and the correct software, you can use your minutes allowance to make calls using Wi-Fi Calling.<\/p>\n

Data:<\/strong>\u202fYou\u2019ll need 4G or 5G coverage (and so on as new technologies are introduced) to use mobile internet on your phone plus a compatible device. You\u2019ll need to be in range of our network provider\u2019s base stations: to use our 4G network you need to be within a 4G-enabled area and to use 5G you need to be within a 5G-enabled area. You must have a 5G compatible device to access 5G.<\/p>\n

Data-only Plans:\u202f<\/strong>A Data-only plan is a plan that does not include any call minutes or text allowance.<\/p>\n

3.1<\/strong>\u202fYou can and should check expected coverage via our coverage maps at mozillion.com\/resources\/help\/coverage-checker\/. Your phone may not be compatible with other UK networks or networks outside the UK.<\/p>\n

Coverage and speeds will vary depending on your location, the number of people on the network and other factors such as weather and geography. In some very limited circumstances right at the edge the 5G-enabled area and when you are indoors, your device may show you\u2019re connected to the 5G network when you\u2019re not.<\/p>\n

You\u2019ll still receive our best available speed at this location.<\/p>\n

3.2<\/strong>\u202fEach plan gives you a data allowance to use each month. If you have a plan with a capped data allowance we\u2019ll let you know by text message when your data is running low (when 80% of your allowance is used up) and when it has run out.<\/p>\n

4. Problems with our service<\/strong><\/p>\n

If our supply of your mobile service or the delivery of your phone is interrupted by an event outside our control then we\u2019ll contact you as soon as possible and try to minimise the interruption. As long as we have tried to minimise the interruption we won\u2019t be liable for short term interruptions to your mobile service or short delays in the delivery of your phone. If the interruption continues you might be able to cancel your Mozillion Plan under section 6.<\/p>\n

5. Service Issues<\/strong><\/p>\n

If we need to suspend our services (e.g. to resolve technical problems or to implement important change in law or in our regulatory requirements), then we\u2019ll contact you to let you know. We\u2019ll be able to let you know in advance of any suspension unless it\u2019s an emergency, in which case we\u2019ll let you know as soon as reasonably possible. If we need to suspend our services for more than a few days we\u2019ll refund you for the days you weren\u2019t able to use your Mozillion Plan.<\/p>\n

If our network is experiencing high demand or unusually high traffic we might need to slow down the speed of your mobile service. We might also need to suspend or terminate your mobile service if we think your use of the mobile service is affecting the network or other users.<\/p>\n

If you\u2019re making calls using your internet connection (for example by using Skype or WhatsApp to make calls), and you make a call to the emergency services, the emergency services may not be able to find your location. To ensure that the emergency services can find you, make sure you use your normal phone service to call the emergency services.<\/p>\n

6. If there is a problem with your Mozillion Plan<\/strong><\/p>\n

If there is a problem with your Mozillion Plan or new phone, please contact us using the details above.<\/p>\n

We\u2019re responsible for providing our mobile service and any phone you order from us in a way which complies with this contract, and you have legal rights where our mobile service or the phone we have supplied is not as we have described or is faulty.<\/p>\n

7. Ending the contract<\/strong><\/p>\n

You can cancel your Mozillion Plan within 14 days of purchase (regardless of whether you have ordered a 1-month, 12-month or 24-month SIM). If you cancel during this 14-day period we\u2019ll refund you for your Mozillion Plan less the days that have lapsed.<\/p>\n

You can end your 1 month rolling SIM plan by giving 30 days\u2019 notice at any time or by using a PAC code to leave us. If you use a PAC code to leave us you will still be liable for an early termination fee of 30 days, being the cost of the original rolling monthly plan.<\/p>\n

You can end your 12-month SIM plan at the end of the 12-month period, by giving us 30 day\u2019s notice before the end of your 12 month plan. You can end your 24-month SIM plan at the end of the 24 month period, by giving us 30 days notice before the end of your 24 month plan. If you do not terminate either of the 12- and 24-month plans at the end of the term, these will automatically become 1 month rolling plans, which will require 30 day\u2019s notice to cancel or port your number to another network.<\/p>\n

If your port out or terminate your 12 or 24 month plan early, you will be subject to a cancellation charge for the remainder of the term. An example of a cancellation charge, you have a 12 month plan at \u00a320 per month, you terminate by porting out at month 9, leaving 3 months outstanding, which is 3 x \u00a320, equalling a \u00a360 cancellation charge, including VAT. You will be liable to pay Mozillion any balance outstanding for 12 and 24 month plans.<\/p>\n

If we believe you (or any user of your Plan) are using or will use your Plan for commercial use, or fraudulently, illegally, to make nuisance, spam or automate calls\/SMS, to threaten, harass, stalk, abuse, disrupt or otherwise violate or infringe the rights of others or in a way that harms our network or the experience of other users then we can terminate your Mozillion Plan straightaway.<\/p>\n

Please note there are no partial refunds for unused allowance.<\/p>\n

You can end your Mozillion Plan if we have breached these Ts&Cs, if we don\u2019t provide the Mozillion Plan to you for a period of time or if we make a significant change to the way we provide you with your Mozillion Plan. If you end your Mozillion Plan for any of these reasons you\u2019ll get a refund for any unused days on your Mozillion Plan that you have paid for but not received.<\/p>\n

If we believe you (or any user of your Plan) are using or will use your Plan for commercial use, or fraudulently, illegally, to make nuisance, spam or automate calls\/SMS, to threaten, harass, stalk, abuse, disrupt or otherwise violate or infringe the rights of others or in a way that harms our network or the experience of other users then we can terminate your Mozillion Plan straightaway.<\/p>\n

If you or the phone number allocated to you appear on a consumer protection list, we have the right to end your Mozillion Plan and to withdraw your number.<\/p>\n

8. Our responsibility to you<\/strong><\/p>\n

Nothing in these Ts&Cs will limit or exclude our liability for death or personal injury caused by our negligence (including the negligence of our employees, agents or subcontractors), or to the extent our liability cannot be excluded or limited under applicable law.<\/p>\n

If you\u2019re a consumer, nothing in these Ts&Cs will affect your legal rights as a consumer.<\/p>\n

If you\u2019re a business, we exclude all implied terms that may apply to our site or any content on it and we will not be liable for loss of profits, business, or revenue, business interruption, loss of anticipated savings, or reputation, or any indirect or consequential damage.<\/p>\n

9. Other important terms<\/strong><\/p>\n

We will only use your personal information as set out in our Privacy Policy.<\/p>\n

If you have a complaint which we\u2019ve not been able to resolve you can ask for it to be resolved using alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.<\/p>\n

These Ts&Cs are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.<\/p>\n

You must not engage in the organised, fraudulent resale of our Services. If we reasonably suspect you to be doing so, we reserve the right to take appropriate action to stop such resale.<\/p>\n

10. Roaming in the EU and selected destinations<\/strong><\/p>\n

All our members have certain usage obligations which we ask that they consider as part of use of our Service in relation to our EU and selected destinations roaming. Generally speaking, these obligations require your use of our services to be for private, personal, and non-commercial purposes as we mention in our Terms and Conditions unless you have a business plan, but also extend to how you use roaming abroad.<\/p>\n

This Fair Usage Policy explains your usage obligations when roaming in the EU and selected destinations, how to avoid breaching these obligations and what will happen if your usage breaches these obligations and falls outside this Fair Usage Policy.<\/p>\n

Fair Usage EU and Selected Destinations Roaming Cap:\u202fPlans that include 1GB of data: 50% of your monthly data allowance can be used in Zone 1. Plans that include 3GB, 10GB, 30GB or 100GB: 25% of your monthly data allowance can be used in Zone 1. Unlimited data plans: 25GB of your monthly data allowance can be used in Zone 1. Mozillion reserves the right to modify this fair-usage policy or the zone plan at its sole discretion should excessive usage appear on any plan for a significant period.<\/p>\n

Zone 1 countries and destinations:\u202fSpain, France, Portugal, Ireland, Greece, Poland, Italy, Germany, Netherlands, Bulgaria, Cyprus, Switzerland. Belgium, Sweden, Croatia, Hungary, Malta, Lithuania, Romania, Finland, Czech Republic, Norway, Slovakia, Austria, Denmark, Gibraltar, Iceland, Latvia, Estonia, Luxembourg, Guadeloupe, Slovenia, Liechtenstein, French Guiana, Guernsey, Isle of Man, Jersey, Martinique, R\u00e9union, San Marino, Faroe Islands.<\/p>\n

Speeds when roaming: All our customers can enjoy the superfast speeds supported by our roaming partners abroad. But please note: Speeds outside the UK always depend on the network you connect to and 4G and 5G may or may not be available. We aren\u2019t responsible for the speeds or coverage you get outside the UK. As in the UK, your coverage and speeds will vary depending on your location, the number of people on the network and other factors such as weather and geography.<\/p>\n

10.1. Your obligations<\/strong><\/p>\n

You may only use our services in the EU and our other selected destinations (excluding the UK) for periodic travel, like holidays or short breaks. Once you reach the Fair Usage EU and Selected Destinations Roaming Cap you will not be able to use your data in the EU and other selected destinations (Zone 1).<\/p>\n

10.1.1. What to avoid:<\/strong><\/p>\n

Using our services for the first time outside of the UK, using a large volume of your allowance (be that text, calls or data) in the EU and our other selected destinations (excluding the UK), or using our services and travelling within the EU and our other selected destinations (excluding the UK) for prolonged periods which don\u2019t follow reasonable consumer holiday and travel patterns and behaviour. If you use our services outside the UK in the EU and our other selected destinations for 63 or more days in any four-month period and you cannot demonstrate prevailing use or presence in the UK this is likely to be deemed to be an unfair use of our services. When this happens charges will apply (see below), but we will always contact you 14 days before this time to make you aware of this. These charges will cease to apply when your behaviour is in accordance with this policy.<\/p>\n

Please remember that the examples above aren\u2019t an exhaustive list of how you could be breaching our Fair Usage Policies. Other activities which we reasonably believe to be outside of legitimate consumer use may also be subject to the terms in the Fair Usage Policies outlined in clause 10 and 11.<\/p>\n

11. Fair Use Policy<\/strong><\/p>\n

11.1. Calls, Texts and Data:<\/strong><\/p>\n

Mozillion Airtime Plans are based on reasonable assumptions of average \u2018personal\u2019 mobile usage only, considering comparable statistics from comparable service providers in the UK. In case of non-personal, used for commercial, abnormal, abusive, fraudulent or unreasonable usage is detected, Mozillion reserves the right to suspend the availability of the Airtime Plan, increase the price of any Airtime Plan, move the subscriber to a different airtime plan and\/or disconnect\/terminate the SIM, having attempted to contact you first.<\/p>\n

Such usage may include but is not limited to usage of plans in permanent roaming (or with abnormally high roaming compared to national usage), regular tethering to multiple different devices, abnormally high usage compared to industry standards, use of unauthorised equipment for which this Plan is not intended for (including but not limited to GSM Gateways, commonly known as a \u2019SIM box\u2019, modems, and Wi-Fi routers), or any other excessive usage on a given plan for a significant period.<\/p>\n

11.2. Data<\/strong><\/p>\n

Mozillion considers data usage to be for personal use, non-commercial use only, and therefore and have the right to apply traffic management controls to deprioritise the subscriber’s mobile traffic or reduce data speeds and\/or to move the subscriber to another plan if applicable. This includes unlimited data plans where usage exceeds 500GB in a single calendar month, or where a user is regularly tethering multiple devices.<\/p>\n

Mozillion reserves the right to modify these policies and guidelines at any time.<\/p>\n

11.3 Consequences if your usage falls outside this Fair Use policy<\/strong><\/p>\n