[et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”rgba(0,0,0,0)” custom_margin=”50px||||false|false” custom_padding=”3px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” min_height=”33px” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ min_height=”749px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_accordion _builder_version=”4.27.4″ toggle_font=”|600|||||||” min_height=”774px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”What is an eSIM?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
An <\/span>eSIM<\/span> is a digital SIM card that has been embedded within your device, this enables you to connect to multiple networks.<\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I install the Mozillion Travel sim?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How to purchase a Mozillion Travel e-SIM?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n To enjoy Mozillion Travel e-SIM connectivity during your travels, you can purchase a Travel e-SIM with a preloaded data plan of your choice from our website. Once your purchase is confirmed, you will receive an email containing a QR code.<\/span><\/p>\n To install your e-SIM, simply hold and press the QR code if your device allows, or scan it to begin the installation.<\/span><\/p>\n After scanning the QR code, your Travel e-SIM will be installed.<\/span><\/p>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I install the Mozillion Travel eSIM in my Apple iPhone with a QR code?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I install the Mozillion Travel eSIM in my Android phone with a QR code?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Press and hold the QR code sent to your <\/span>email or<\/span> scan it with your <\/span>device\u2019s<\/span> camera.<\/span><\/span><\/p>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I install the Mozillion Travel eSIM in my Windows laptop?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Go to Network settings, click or cellular\/mobile, on ADD profile enter the activation code sent to your email.<\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do I need to change number and network?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n No, your existing number and network does not change, the <\/span>eSIM<\/span> is simply for data roaming only, this saves you money on your network charges.<\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do I need to swap SIM cards?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n No, the travel <\/span>e<\/span>SIM<\/span> works alongside your existing SIM within your device.<\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do I get a confirmation email for my Mozillion Travel e-SIM?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, when your Mozillion Travel e-SIM order is completed and the payment is validated, you will receive a confirmation by email.<\/span> For further assistance, contact our <\/span>Customer Support<\/span><\/a>.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I use Hotspot with the Travel eSIM ?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, you can share your data with other devices using WI-FI.<\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are there any hidden fees?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n No, all plans are pre-paid, simply top up if you need more data.<\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do I need to install one eSIM per country?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n No, you do not need to install one Travel e-SIM per country, nor multiple Travel e-SIMs at the same time. One Travel e-SIM on your device works for all your travels.<\/span><\/p>\n A single Mozillion Travel e-SIM installed on your device will allow you to connect in all countries listed on our Travel e-SIM page.<\/span><\/p>\n After choosing the data plan for your travel destination and completing your purchase, install your Mozillion Travel e-SIM and enjoy connectivity.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Does the eSIM replace my current phone plan?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n No, the <\/span>Mozillion<\/span> Travel <\/span>eSIM<\/span><\/span> is an <\/span>additional<\/span> prepaid plan for data roaming only.<\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I deleted my eSIM, can I re-install it?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes<\/span> this is limited to 5 times, use the same QR code <\/span>sent to you.<\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I purchased a Mozillion Travel SIM, but I don\u2019t have a QR code, what should I do?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Check your <\/span>email spam\/junk folder, or head to your <\/span>dashboard<\/span> <\/span>to scan the QR code<\/span>, or email <\/span><\/span>help@mozillion.com<\/span><\/span><\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How does my Mozillion Travel eSIM activate in the destination?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Your <\/span>eSIM<\/span> will activate automatically within the country once you turn on data roaming in your device.<\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do I need to be connected to Wi-Fi or cellular to install my Mozillion Travel e-SIM?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, a data connection or Wi-Fi connection is required to install the Mozillion Travel e-SIM you receive via email.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What should I do after I buy a Mozillion Travel e-SIM with a preloaded data plan?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”When will the validity period of the data plan included in my Mozillion Travel e-SIM order begin?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Once you scan the QR code to install your Travel e-SIM, your Mozillion Travel e-SIM data plan will be ready for use. The validity period begins automatically when you arrive in a covered area.<\/span> [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I top up my Mozillion Travel e-SIM plan?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n To add more data to your Mozillion Travel e-SIM, follow the same process as when purchasing your initial eSIM. For a detailed guide, see:<\/span> Topping up my Mozillion Travel e-SIM<\/span><\/a>.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I have multiple data plans on my Mozillion Travel e-SIM account. How do I switch from one plan to another when I change countries?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n The switch between different plans happens automatically when you move from one country to another. Your Mozillion Travel e-SIM automatically connects to the local network and activates the plan purchased for that country.<\/span> <\/span>For example, traveling from Spain to Germany: data will be deducted from the Spain plan while in Spain, and automatically from the Germany plan once you arrive in Germany.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What should I do with my Mozillion Travel e-SIM when I return from my trip?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n You can use your Mozillion Travel e-SIM repeatedly for future travels.<\/p>\n <\/span><\/span>When you return, you can deactivate the e-SIM on your device (instructions for <\/span>iPhone<\/span><\/a>, <\/span>Android<\/span><\/a>, <\/span>iPad<\/span><\/a> or <\/span>Laptop<\/span><\/a>) if desired. When ready for your next trip, reactivate it in your device settings.<\/span> <\/span>Once re-activated, you can top up with a new data plan for your upcoming travel. Your Mozillion Travel e-SIM connectivity will be ready upon arrival.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How long is my Mozillion Travel e-SIM preloaded data plan valid if I do not scan the QR code I received?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n The preloaded data plan must be activated within 6 months of purchase. You can buy your Mozillion Travel e-SIM now and install it later, as long as you scan the QR code and activate it within 6 months.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I scanned the QR code with my device but got an error message. What should I do?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Possible reasons for an error when scanning the QR code:<\/span>\n<\/p>\n You scanned the QR code more than 5 times \u2013 contact <\/span>Customer Support<\/span><\/a> for assistance.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I bought a Mozillion Travel e-SIM but lost my phone. What should I do?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n The QR code must be activated within X months of purchase. If you lose your phone before scanning it, you can still complete installation later on a new or another e-SIM compatible device.<\/span><\/p>\n <\/span> [\/et_pb_accordion_item][et_pb_accordion_item title=”Which payment methods are available when purchasing a Mozillion Travel e-SIM from the website?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n You can complete your order using the following payment methods:<\/span>\n<\/p>\n
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<\/span> If you do not receive this email:<\/span><\/p>\n\n
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<\/span>Note: If you are already in a covered area, activation starts immediately.<\/span><\/i><\/p>\n
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\n<\/span>For additional help, contact <\/span>Customer Support<\/span><\/a>.<\/span><\/p>\n