{"id":516,"date":"2020-07-13T19:46:47","date_gmt":"2020-07-13T19:46:47","guid":{"rendered":"https:\/\/staging.mozillion.co.uk\/public\/wordpress\/?page_id=516"},"modified":"2025-10-28T11:42:29","modified_gmt":"2025-10-28T11:42:29","slug":"send-stuff-back","status":"publish","type":"page","link":"https:\/\/www.mozillion.com\/resources\/help\/send-stuff-back\/","title":{"rendered":"Send Stuff Back"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”rgba(0,0,0,0)” custom_margin=”0px||||false|false” custom_padding=”0px||4px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”0px||19px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_class=”help-search” _builder_version=”4.16″ text_font=”|300|||||||” header_font=”||||||||” header_text_color=”#102133″ header_font_size=”45px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Sending Stuff Back<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_text_color=”#102133″ text_font_size=”22px” custom_padding=”||0px|||” global_colors_info=”{}”][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”rgba(0,0,0,0)” custom_margin=”50px||||false|false” custom_padding=”3px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_accordion _builder_version=”4.27.4″ toggle_font=”|600|||||||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”I\u2019ve changed my mind about my phone. Can I return it?” open=”on” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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We think you\u2019ll be thrilled with your phone, but if for any reason you\u2019ve changed your mind, you can return it to us for a full refund within 14 days of delivery. Please note, though, that the phone must be in exactly the condition you received it and, therefore, able to pass our rigorous inspection before a return and refund is approved.<\/span><\/p>\n

Brand new phones must be returned unused and with the security seals still sealed for a full refund, otherwise a partial reduction will apply.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I\u2019m sending a phone to you, how should I do this?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

If you are sending a phone to us, please ensure it is packaged securely and a suitable postal \/ carrier service is used, including tracking and insurance cover if required. Regardless of which service you use, you must obtain a valid receipt and proof of posting in case you need to submit a claim with the postal \/ carrier service you use.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I\u2019ve damaged my phone, but I do have Mozillion Insurance.” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

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Your policy covers accidental damage, as well as theft and breakdown and you should contact our insurance partner (WCS) to make a claim. Details of how to do this will have been provided in your insurance policy documents and is subject to the terms and conditions within your policy documents<\/span><\/span>.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”My phone has a technical fault. What do I do?” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

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If it has developed a genuine parts or system fault (i.e. not due to misuse or damage) and it\u2019s within 12 months of delivery, you are fully protected by our 12 month <\/span>parts and labour warranty<\/span>.<\/span><\/p>\n

See below how to organise a return.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I send back a faulty or damaged phone?” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

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Please contact our Customer Service team<\/a> to describe the issue. If needed, we will arrange an authorised return. We will send you an email with instructions on how to return the device and what happens next.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do I have to pay for returns postage?” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

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You will need to pay for sufficient returns postage for all returns. This will be refunded back to you if we agree that you have a valid warranty claim, due to a technical failure.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” _builder_version=”4.16″ background_color=”#eaeff5″ custom_padding=”0px|||||” disabled=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ width=”100%” max_width=”1920px” custom_margin=”||||false|false” custom_padding=”50px||29px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

Send Stuff Back Articles<\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ width=”100%” max_width=”1920px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blog fullwidth=”off” posts_number=”6″ include_categories=”33″ excerpt_length=”80″ show_author=”off” show_categories=”off” show_pagination=”off” module_class=”cu-blog” _builder_version=”4.16″ header_text_align=”left” header_font_size=”22px” header_line_height=”30px” body_font_size=”16px” body_line_height=”24px” custom_margin=”||||false|false” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” global_colors_info=”{}”][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Sending Stuff Back I\u2019ve changed my mind about my…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":287,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page_home.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-516","page","type-page","status-publish","hentry"],"yoast_head":"\nSend Stuff Back - Buy. Sell. Phones.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mozillion.com\/resources\/help\/send-stuff-back\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Send Stuff Back - Buy. Sell. 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