[et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”rgba(0,0,0,0)” custom_margin=”0px||||false|false” custom_padding=”0px||4px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”0px||19px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_class=”help-search” _builder_version=”4.16″ text_font=”|300|||||||” header_font=”||||||||” header_text_color=”#102133″ header_font_size=”45px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_text_color=”#102133″ text_font_size=”22px” custom_padding=”||0px|||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
We want happy customers and, let\u2019s be honest, brilliant reviews. If there\u2019s a glitch, get it fixed here.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”rgba(0,0,0,0)” custom_margin=”50px||||false|false” custom_padding=”3px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_accordion _builder_version=”4.27.4″ toggle_font=”|600|||||||” global_colors_info=”{}”][et_pb_accordion_item title=”When will I receive my order?” open=”on” _builder_version=”4.27.4″ global_colors_info=”{}”]<\/p>\n
When you place your order, you’ll see the delivery time at checkout. Some phones are available with next day delivery and others take 2-4 working days.<\/p>\n
SIM cards take around 1-2 working days, and eSIMs should be delivered over email within 30 minutes.<\/p>\n
Remember, every phone comes Mozillion Assured, so includes our free 12 month warranty, along with the standard manufacturer warranty.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”My phone hasn’t arrived” _builder_version=”4.27.4″ global_colors_info=”{}” open=”off”]<\/p>\n
Please check the email you received from our couriers Royal Mail, DHL or DPD to ensure your order has actually despatched. This gives you info on how to track your delivery online. Better still, download their app for the best experience.<\/p>\n
Contact them first if your delivery is overdue. If you still have issues, contact our Customer Services team<\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is your returns policy?” _builder_version=”4.27.4″ global_colors_info=”{}” open=”off”]<\/p>\n We think you\u2019ll be thrilled with your phone, but if for any reason you\u2019ve changed your mind, you can return it to us for a full refund within 14 days of delivery. Please note, though, that the phone must be in exactly the condition you received it and, therefore, able to pass our rigorous inspection before resale.<\/p>\n Brand new phones must be returned with their box security seal intact and unbroken for a full refund.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I can’t get my phone up and running” _builder_version=”4.27.4″ global_colors_info=”{}” open=”off”]<\/p>\n Check for obvious things like power. Plug the phone into a mains socket just in case the battery isn\u2019t yet charged. If problems persist, you\u2019ll find the phone\u2019s user manual on the manufacturer\u2019s website. If you\u2019re still stuck \u2013 email help@mozillion.com<\/a> or use our Contact us form<\/a> and one of our friendly customer team will talk you through it.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I still have a problem. How do I reach you?” _builder_version=”4.27.4″ global_colors_info=”{}” open=”off”]<\/p>\n