{"id":4514,"date":"2025-04-03T11:44:04","date_gmt":"2025-04-03T11:44:04","guid":{"rendered":"https:\/\/www.mozillion.com\/resources\/?page_id=4514"},"modified":"2025-10-28T11:50:15","modified_gmt":"2025-10-28T11:50:15","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.mozillion.com\/resources\/help\/complaints\/","title":{"rendered":"How to Make a Complaint"},"content":{"rendered":"

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We aim to deliver exceptional service to all our customers, but we know sometimes things don’t go quite right, and if this happens then we are committed to finding a resolution as quickly as possible.<\/p>\n

If you’re unhappy with a Mozillion product or service and want to make a complaint, please contact us to let us know and we will do everything we can to make it right.<\/p>\n

This information provided here in our Complaints Code of Practice explains how to get in contact and how we can help.<\/p>\n

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Complain to us online<\/strong><\/h3>\n

The fastest way to let us know something isn’t right is to raise your complaint with us online.<\/p>\n

Fill out and submit the simple Contact Us form<\/a> with details of your complaint including your Mozillion mobile number or order reference. We will always aim to resolve it with you straight away.<\/p>\n

You can have a full record of your conversation emailed to you at the end, which includes the date and name of the person you spoke to.<\/p>\n

If we need to spend more time investigating your complaint after our initial reply, we will need to contact you again with the aim of reaching a resolution with you.<\/p>\n

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By email<\/strong><\/h3>\n

If you would like to send your complaint by email then you can email us on help@mozillion.com<\/a>. We will aim to resolve your complaint over email and you will have a full record of your conversation emailed to you at the end, which includes the date and name of the person you spoke to.<\/p>\n

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By phone<\/strong><\/h3>\n

If you would like to register your complaint over the phone, you can contact our Customer Team on 020 3893 8441 Mon-Fri 9am-5pm (excluding bank holidays).<\/p>\n

One of our Customer Team will ask for details of your complaint and will aim to resolve your complaint on the call. Alternatively, out of hours you can leave a voicemail message with details of your complaint and one of the team will contact you.<\/p>\n

For account help or other queries that are not complaints, please visit our Help & Support pages<\/a>.<\/p>\n

 <\/p>\n

Write to us<\/strong><\/h3>\n

Raising your complaint via our online form<\/a> is the quickest way to raise your complaint in writing but you can also post your complaint to: Mozillion Customer Relations, Cube House, Bell Lane, Uckfield, East Sussex, TN22 1QL.<\/p>\n

Please include the following information in your letter:<\/p>\n