{"id":4245,"date":"2024-09-26T12:41:48","date_gmt":"2024-09-26T12:41:48","guid":{"rendered":"https:\/\/www.mozillion.com\/resources\/?page_id=4245"},"modified":"2026-06-10T10:51:20","modified_gmt":"2026-06-10T10:51:20","slug":"call-texts","status":"publish","type":"page","link":"https:\/\/www.mozillion.com\/resources\/help\/call-texts\/","title":{"rendered":"Call &#038; Texts"},"content":{"rendered":"\n<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p>Our plans include unlimited calls and texts for using within the UK and when roaming in the EU, subject to our terms and conditions\u00a0 and fair use policy.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Can I make international calls from the UK?<\/strong><\/h3>\n<p><span>Yes, these are classed as out of bundle charges, you can top up your Mozillion Wallet with credit to be able to make international calls from the UK or from other countries not included in your plan's EU roaming allowance.\u00a0<\/span><a href=\"https:\/\/www.mozillion.com\/out-of-bundle-price-guide.pdf\" target=\"_blank\" rel=\"noopener\">Rates apply<\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Can I make calls and send texts from abroad back to the UK?<\/strong><\/h3>\n<p><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW179338950 BCX0\"><span class=\"NormalTextRun SCXW179338950 BCX0\">Yes, if <\/span><span class=\"NormalTextRun SCXW179338950 BCX0\">you\u2019re<\/span><span class=\"NormalTextRun SCXW179338950 BCX0\"> <\/span><span class=\"NormalTextRun SCXW179338950 BCX0\">roaming in the EU<\/span><span class=\"NormalTextRun SCXW179338950 BCX0\">. Outside the UK and EU, your plan cannot be used. For information on <\/span><span class=\"NormalTextRun SCXW179338950 BCX0\">data usage while roaming<\/span><span class=\"NormalTextRun SCXW179338950 BCX0\">, please see our <\/span><\/span><a class=\"Hyperlink SCXW179338950 BCX0\" href=\"https:\/\/www.mozillion.com\/resources\/help\/roaming-travel\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span data-contrast=\"none\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun Underlined SCXW179338950 BCX0\"><span class=\"NormalTextRun SCXW179338950 BCX0\" data-ccp-charstyle=\"Hyperlink\">Roaming <\/span><span class=\"NormalTextRun SCXW179338950 BCX0\" data-ccp-charstyle=\"Hyperlink\">&amp; Travel<\/span><\/span><\/a><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW179338950 BCX0\"><span class=\"NormalTextRun SCXW179338950 BCX0\"> section.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Can I use 4G Calling (VoLTE) and WiFi Calling (VoWiFi) on Mozillion?<\/strong><\/h3>\n<p><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW86661003 BCX0\"><span class=\"NormalTextRun SCXW86661003 BCX0\">Yes, if you have a compatible phone. Both 4G Calling (VoLTE or Voice-over LTE) and Wi-Fi Calling (VoWiFi or Voice-over <\/span><span class=\"NormalTextRun SCXW86661003 BCX0\">Wi-Fi<\/span><span class=\"NormalTextRun SCXW86661003 BCX0\">) are included with <\/span><span class=\"NormalTextRun SCXW86661003 BCX0\">Mozillion\u2019s<\/span><span class=\"NormalTextRun SCXW86661003 BCX0\"> mobile phone and SIM-only plans.<\/span><\/span><\/p>\n<p><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW63476401 BCX0\"><span class=\"NormalTextRun SCXW63476401 BCX0\">These services are sometimes referred to as <\/span><span class=\"NormalTextRun SCXW63476401 BCX0\">VoIMS<\/span><span class=\"NormalTextRun SCXW63476401 BCX0\">.<\/span><\/span><\/p>\n<h5><strong>To use VoIMS on Mozillion:<\/strong><\/h5>\n<ul>\n<li><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW218452839 BCX0\"><span class=\"NormalTextRun SCXW218452839 BCX0\">You must have an <\/span><span class=\"NormalTextRun SCXW218452839 BCX0\">IMS, VoLTE, or VoWiFi compatible mobile phone<\/span><span class=\"NormalTextRun SCXW218452839 BCX0\">.<\/span><\/span><span class=\"EOP SCXW218452839 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW48269731 BCX0\"><span class=\"NormalTextRun SCXW48269731 BCX0\">Your phone settings must have IMS, 4G (or LTE) calling, and <\/span><span class=\"NormalTextRun SCXW48269731 BCX0\">Wi-Fi<\/span><span class=\"NormalTextRun SCXW48269731 BCX0\"> Calling set to \u2018on\u2019 (the naming and options may vary depending on your phone model and manufacturer).<\/span><\/span><\/li>\n<li><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW49922058 BCX0\"><span class=\"NormalTextRun SCXW49922058 BCX0\">Your phone settings must have <\/span><span class=\"NormalTextRun SCXW49922058 BCX0\">4G data turned on<\/span><span class=\"NormalTextRun SCXW49922058 BCX0\">.<\/span><\/span><\/li>\n<li><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW263163396 BCX0\"><span class=\"NormalTextRun SCXW263163396 BCX0\">You must be within 4G coverage, or in a Wi-Fi zone and connected to the <\/span><span class=\"NormalTextRun SCXW263163396 BCX0\">Wi-Fi<\/span><span class=\"NormalTextRun SCXW263163396 BCX0\"> network.<\/span><\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW197489360 BCX0\"><span class=\"NormalTextRun SCXW197489360 BCX0\">For further help enabling <\/span><span class=\"NormalTextRun SCXW197489360 BCX0\">Wi-Fi<\/span><span class=\"NormalTextRun SCXW197489360 BCX0\"> Calling on an Apple device, see Apple\u2019s help pages: <\/span><\/span><a class=\"Hyperlink SCXW197489360 BCX0\" href=\"https:\/\/support.apple.com\/en-gb\/HT203032\" target=\"_blank\" rel=\"noreferrer noopener\"><span data-contrast=\"none\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun Underlined SCXW197489360 BCX0\"><span class=\"NormalTextRun SCXW197489360 BCX0\" data-ccp-charstyle=\"Hyperlink\">Apple WiFi Calling Support<\/span><\/span><\/a><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW197489360 BCX0\"><span class=\"NormalTextRun SCXW197489360 BCX0\">.<\/span><\/span><\/p>\n<p><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW238262256 BCX0\"><span class=\"NormalTextRun SCXW238262256 BCX0\">For Android or other makes and models, please check your device\u2019s instruction manual.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_1 et_pb_row et_block_row\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2><strong>Helpful links for existing Mozillion SIM customers<\/strong><\/h2>\n<ul>\n<li><a href=\"https:\/\/www.mozillion.com\/resources\/help\/sim-cards-and-plans\/\">SIM &amp; Plan Help Homepage<\/a><\/li>\n<li><a href=\"https:\/\/www.mozillion.com\/resources\/help\/joining-and-setup\/\">Joining Mozillion and getting setup<\/a><\/li>\n<li><a href=\"https:\/\/www.mozillion.com\/resources\/help\/keeping-your-phone-number\/\">Keeping your phone number<\/a><\/li>\n<li><a href=\"https:\/\/www.mozillion.com\/resources\/help\/sim-card-esim-activation\/\">SIM card and eSIM activation help<\/a><\/li>\n<li><a href=\"https:\/\/www.mozillion.com\/resources\/help\/payments-and-billing\/\">Payments, plans and billing help<\/a><\/li>\n<li><a href=\"https:\/\/www.mozillion.com\/resources\/help\/data-internet-access\/\">Data and internet access help<\/a><\/li>\n<li><a href=\"https:\/\/www.mozillion.com\/resources\/help\/roaming-travel\/\">Roaming and travel help<\/a><\/li>\n<li><a href=\"https:\/\/www.mozillion.com\/resources\/help\/call-texts\/\">Calls and texts help<\/a><\/li>\n<li><a href=\"https:\/\/www.mozillion.com\/pages\/contact-us\">Contact us<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":287,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4245","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Call &amp; 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