{"id":4220,"date":"2024-09-26T11:34:44","date_gmt":"2024-09-26T11:34:44","guid":{"rendered":"https:\/\/www.mozillion.com\/resources\/?page_id=4220"},"modified":"2026-06-10T10:51:16","modified_gmt":"2026-06-10T10:51:16","slug":"sim-card-esim-installation","status":"publish","type":"page","link":"https:\/\/www.mozillion.com\/resources\/help\/sim-card-esim-installation\/","title":{"rendered":"SIM Card &amp; eSIM Installation"},"content":{"rendered":"\n<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p>When you receive your SIM card or eSIM you need to install it. Instructions are included when we send you your SIM but here's some further info if you need it.<strong><\/strong><\/p>\n<p><strong><\/strong><\/p>\n<h3><strong><\/strong><\/h3>\n<h3><strong><\/strong><\/h3>\n<h3><strong>Installing your physical SIM card?<\/strong><\/h3>\n<p>Mozillion SIM cards fit all phones. Simply pop out the right size card for your phone - standard, micro or nano. Most new phones now use the nano format - you can see which size SIM card your phone needs by looking at the SIM card tray on your device.<\/p>\n<p>Turn off your phone, pop in the SIM card and turn your phone back on. Your phone will reboot and your SIM card will connect and install. If you purchased a plan with your SIM card it will automatically be enabled and you can start using your phone right away.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Install an eSIM<\/strong><\/h3>\n<p>The process for installing an eSIM is included on the email we send you when you order. You will need to scan the included QR code using your phone's camera, which will then start the eSIM setup and installation process.<\/p>\n<p>If you need any help with installing your Mozillion SIM card or eSIM, please email <a href=\"mailto:help@mozillion.com\">help@mozillion.com<\/a> or call us on 020 3893 8441.<\/p>\n<p>If you want to know if your phone is eSIM compatible, here is a <a href=\"https:\/\/www.mozillion.com\/resources\/which-phones-are-esim-compatible\/\">list of all eSIM compatible phones<\/a>.<\/p>\n<h4>Changing devices when using an eSIM<\/h4>\n<p>eSIMs cannot be transferred to another device once installed.\u00a0 If you want to use your eSIM in a different device to the one you originally installed it with, you will need to contact Mozillion via our <a href=\"https:\/\/www.mozillion.com\/pages\/contact-us\">Contact page<\/a> or <a href=\"mailto:help@mozillion.com\">help@mozillion.com<\/a> to order a replacement eSIM that can be used in your new device.<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_1 et_pb_row et_block_row\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2><strong>Helpful links for existing Mozillion SIM customers<\/strong><\/h2>\n<ul>\n<li><a href=\"https:\/\/www.mozillion.com\/resources\/help\/sim-cards-and-plans\/\">SIM &amp; Plan Help Homepage<\/a><\/li>\n<li><a href=\"https:\/\/www.mozillion.com\/resources\/help\/joining-and-setup\/\">Joining Mozillion and getting setup<\/a><\/li>\n<li><a href=\"https:\/\/www.mozillion.com\/resources\/help\/keeping-your-phone-number\/\">Keeping your phone number<\/a><\/li>\n<li><a href=\"https:\/\/www.mozillion.com\/resources\/help\/sim-card-esim-activation\/\">SIM card and eSIM activation help<\/a><\/li>\n<li><a href=\"https:\/\/www.mozillion.com\/resources\/help\/payments-and-billing\/\">Payments, plans and billing help<\/a><\/li>\n<li><a href=\"https:\/\/www.mozillion.com\/resources\/help\/data-internet-access\/\">Data and internet access help<\/a><\/li>\n<li><a href=\"https:\/\/www.mozillion.com\/resources\/help\/roaming-travel\/\">Roaming and travel help<\/a><\/li>\n<li><a href=\"https:\/\/www.mozillion.com\/resources\/help\/call-texts\/\">Calls and texts help<\/a><\/li>\n<li><a href=\"https:\/\/www.mozillion.com\/pages\/contact-us\">Contact us<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":287,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4220","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SIM Card &amp; eSIM Installation | Mozillion Help<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mozillion.com\/resources\/help\/sim-card-esim-installation\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SIM Card &amp; eSIM Installation | Mozillion Help\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mozillion.com\/resources\/help\/sim-card-esim-installation\/\" \/>\n<meta property=\"og:site_name\" content=\"Mozillion Resources\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-10T10:51:16+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.mozillion.com\\\/resources\\\/help\\\/sim-card-esim-installation\\\/\",\"url\":\"https:\\\/\\\/www.mozillion.com\\\/resources\\\/help\\\/sim-card-esim-installation\\\/\",\"name\":\"SIM Card &amp; 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