{"id":287,"date":"2020-07-13T12:13:18","date_gmt":"2020-07-13T12:13:18","guid":{"rendered":"https:\/\/staging.mozillion.co.uk\/public\/wordpress\/?page_id=287"},"modified":"2026-04-02T11:58:07","modified_gmt":"2026-04-02T11:58:07","slug":"help","status":"publish","type":"page","link":"https:\/\/www.mozillion.com\/resources\/help\/","title":{"rendered":"Help"},"content":{"rendered":"

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How can we help?<\/h1>\n

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How to get the best from Mozillion<\/span><\/p>\n

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Your Dashboard<\/h3>\n

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Check on an offer, update a credit card – your Mozillion account, all in one place.<\/span><\/p>\n

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SIM Card, eSIM & Plan Help<\/h3>\n

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SIM card, eSIM and mobile plan help including data, settings, roaming and FAQ’s.<\/span><\/p>\n

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Mozillion Assured Phones<\/h3>\n

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Every phone has to pass our 90-point Diagnostic check and visual grading inspection.<\/span><\/p>\n

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Unlock Your Phone<\/h3>\n

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How to add anything up to \u00a3100 to your phone’s value.<\/span><\/p>\n

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Become a Seller<\/h3>\n

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Get more of your phone\u2019s true value by becoming a Mozillion seller.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Problems<\/h3>\n

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We want delighted sellers, ecstatic buyers and, let\u2019s be honest, brilliant reviews. If there\u2019s a glitch, get it fixed here. <\/span><\/p>\n

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Sending Stuff Back<\/h3>\n

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Technical faults and warranty claims, sorted.<\/span><\/p>\n

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Warranties and Insurance<\/h3>\n

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Every phone from Mozillion has a 12 month warranty. <\/span>You can beef it up with Mozillion Insurance.<\/span><\/p>\n

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Paying and Getting Paid<\/h3>\n

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Nominate a credit or debit card. Sellers: we also need your bank details.<\/span><\/p>\n

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Receiving Your Phone<\/h3>\n

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Before you open it, we’ve checked it.<\/span><\/p>\n

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Closing Your Account<\/h3>\n

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We hope to see you again soon.<\/span><\/p>\n

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Phone Conditions Explained<\/p>\n<\/h3>\n

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Good As New, Excellent and Good condition, here\u2019s what they mean.<\/span><\/p>\n

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\"warranties\"<\/p>\n

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Offer & Buy Now Explained<\/h3>\n

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There are two ways to buy on Mozillion.<\/span><\/p>\n

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<\/a><\/p>\n

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Contact Us<\/a><\/h3>\n

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Need to talk to us? Please get in touch.<\/span><\/p>\n

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Refer & Earn Cash<\/h3>\n

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Earn up to \u00a350 each time you refer friends to Mozillion.<\/span><\/p>\n

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Holiday Deliveries<\/h3>\n

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Here\u2019s everything you need know.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” link_option_url=”https:\/\/www.mozillion.com\/resources\/help\/complaints\/” link_option_url_new_window=”on” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ header_3_text_color=”#212529″ header_3_font_size=”26px” min_height=”100px” custom_margin=”||10px||false|false” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

\"contact<\/a><\/p>\n

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Complaints Code<\/a><\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ text_text_color=”#646F7C” text_font_size=”18px” text_line_height=”24px” custom_padding=”|0px||||” link_option_url=”https:\/\/www.mozillion.com\/resources\/help\/complaints\/” global_colors_info=”{}”]<\/p>\n

How to make a complaint.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _dynamic_attributes=”link_option_url” _module_preset=”default” background_color=”RGBA(255,255,255,0)” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQ1NjgifX0=@” link_option_url_new_window=”on” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ header_3_text_color=”#212529″ header_3_font_size=”26px” min_height=”100px” custom_margin=”||10px||false|false” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

\"contact<\/a><\/p>\n

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About Affirm<\/h3>\n

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0% interest finance and credit.<\/span><\/p>\n

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Latest news<\/h3>\n

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