{"id":287,"date":"2020-07-13T12:13:18","date_gmt":"2020-07-13T12:13:18","guid":{"rendered":"https:\/\/staging.mozillion.co.uk\/public\/wordpress\/?page_id=287"},"modified":"2026-06-12T11:13:38","modified_gmt":"2026-06-12T11:13:38","slug":"help","status":"publish","type":"page","link":"https:\/\/www.mozillion.com\/resources\/help\/","title":{"rendered":"Help"},"content":{"rendered":"
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How can we help?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n
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How to get the best from Mozillion<\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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Your Dashboard<\/h3>\n<\/div><\/div>\n\n

Check on an offer, update a credit card – your Mozillion account, all in one place.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n

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SIM Card, eSIM & Plan Help<\/h3>\n<\/div><\/div>\n\n

SIM card, eSIM and mobile plan help including data, settings, roaming and FAQ’s.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n

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Mozillion Assured Phones<\/h3>\n<\/div><\/div>\n\n

Every phone has to pass our 90-point Diagnostic check and visual grading inspection.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

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Unlock Your Phone<\/h3>\n<\/div><\/div>\n\n

How to add anything up to \u00a3100 to your phone’s value.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n

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Become a Seller<\/h3>\n<\/div><\/div>\n\n
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Get more of your phone\u2019s true value by becoming a Mozillion seller.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n

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Problems<\/h3>\n<\/div><\/div>\n\n

We want delighted sellers, ecstatic buyers and, let\u2019s be honest, brilliant reviews. If there\u2019s a glitch, get it fixed here. <\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n

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Sending Stuff Back<\/h3>\n<\/div><\/div>\n\n

Technical faults and warranty claims, sorted.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

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Warranties and Insurance<\/h3>\n<\/div><\/div>\n\n

Every phone from Mozillion has a 12 month warranty. <\/span>You can beef it up with Mozillion Insurance.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n

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Paying and Getting Paid<\/h3>\n<\/div><\/div>\n\n

Nominate a credit or debit card. Sellers: we also need your bank details.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n

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Receiving Your Phone<\/h3>\n<\/div><\/div>\n\n

Before you open it, we’ve checked it.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n

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Closing Your Account<\/h3>\n<\/div><\/div>\n\n

We hope to see you again soon.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

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Phone Conditions Explained<\/p>\n<\/h3>\n<\/div><\/div>\n\n

Good As New, Excellent and Good condition, here\u2019s what they mean.<\/span><\/p>\n

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\"warranties\"<\/p>\n<\/div><\/div>\n\n

Offer & Buy Now Explained<\/h3>\n<\/div><\/div>\n\n

There are two ways to buy on Mozillion.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n

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Contact Us<\/a><\/h3>\n<\/div><\/div>\n\n

Need to talk to us? Please get in touch.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

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Refer & Earn Cash<\/h3>\n<\/div><\/div>\n\n

Earn up to \u00a350 each time you refer friends to Mozillion.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n

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Holiday Deliveries<\/h3>\n<\/div><\/div>\n\n

Here\u2019s everything you need know.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n

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\"contact<\/a><\/p>\n<\/div><\/div>\n\n

Complaints Code<\/a><\/h3>\n<\/div><\/div>\n\n

How to make a complaint.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n

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\"contact<\/a><\/p>\n<\/div><\/div>\n\n

About Affirm<\/h3>\n<\/div><\/div>\n\n

0% interest finance and credit.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-287","page","type-page","status-publish","hentry"],"yoast_head":"\nHelp - Mozillion Resources<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mozillion.com\/resources\/help\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help - Mozillion Resources\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mozillion.com\/resources\/help\/\" \/>\n<meta property=\"og:site_name\" content=\"Mozillion Resources\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-12T11:13:38+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.mozillion.com\\\/resources\\\/help\\\/\",\"url\":\"https:\\\/\\\/www.mozillion.com\\\/resources\\\/help\\\/\",\"name\":\"Help - 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